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Languages: English, Japanese, Chinese (Simplified), Korean, French, Spanish, Portuguese (Brazil), Russian, Arabic (Saudi Arabia), Chinese (Traditional), Italian, German
Retirement date: none
This exam measures your ability to describe the following: Dynamics 365 Marketing; Dynamics 365 Sales; Dynamics 365 Customer Service; Dynamics 365 Field Service; Project Operations; and shared features.
Reference: https://docs.microsoft.com/en-us/learn/certifications/exams/mb-910
Microsoft MB-910: Microsoft Dynamics 365 Fundamentals (CRM) Exam is an essential certification exam for IT professionals working with Dynamics 365. Passing the exam validates that the candidate has a fundamental understanding of Dynamics 365 applications, and it is an essential requirement for professionals who want to advance their careers in Dynamics 365. The Microsoft Certified: Dynamics 365 Fundamentals certification path is an excellent way for IT professionals to demonstrate their expertise in Dynamics 365 and is recognized globally.
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Microsoft MB-910 Deutsch Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Describe Dynamics 365 Customer Service | 20-25% | - SLA and routing rules - Key components and use cases - Knowledge base and entitlements - Case management lifecycle - Unified service desk and channels |
| Topic 2: Explore core capabilities of Dynamics 365 customer engagement apps | 15-20% | - Common features and navigation - Overview of Copilot in customer engagement - Security and access control - Integration with Microsoft Power Platform - Data management and reporting basics |
| Topic 3: Describe Dynamics 365 Sales | 20-25% | - Lead and opportunity management processes - Sales accelerators and forecasting - Business process flows - Product catalog, price lists, and unit groups - Core capabilities and business scenarios - Quote, order, and invoice lifecycle |
| Topic 4: Describe Dynamics 365 Field Service | 15-20% | - Work order lifecycle and resource management - Inventory and asset management - Core features and scheduling capabilities - Mobile app and offline functionality |
| Topic 5: Describe Dynamics 365 Customer Insights - Journeys (Marketing) | 15-20% | - Email marketing and customer journeys - Lead generation and qualification - Integration with Copilot - Capabilities and use cases - Event management features - Marketing forms, pages, and segments |
