The ITILFND_V4 exam is a multiple-choice exam that consists of 40 questions. The candidate has to score a minimum of 65% to pass the exam. ITILFND_V4 exam duration is 60 minutes, and it can be taken online or in-person at one of the authorized exam centers. ITILFND_V4 exam fee varies depending on the location and the exam center. ITILFND_V4 exam is available in different languages, including English, Spanish, French, German, Dutch, Portuguese, and Japanese.
The ITIL 4 Foundation certification is a globally recognized certification that highlights the candidate's understanding of the ITIL framework and its applications in managing IT services. The ITILFNDv4 exam validates the candidate's understanding of service management, its principles, and its practices, and its value creation through IT services.
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EXIN ITILFND_V4 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| ITIL Practices Overview | - General management practices (e.g., continual improvement, risk management) - Service management practices (e.g., incident management, service desk, change enablement) - Technical management practices (e.g., deployment management, infrastructure and platform management) |
| Four Dimensions of Service Management | - Partners and suppliers - Organizations and people - Value streams and processes - Information and technology |
| ITIL Service Value System (SVS) | - Guiding principles - Service value chain - Opportunity, demand, and value - Governance - Continual improvement |
| Key Concepts of Service Management | - Products and services relationship - Organizations, service providers, service consumers - Value and value co-creation |
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