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The ITIL-SOA certification exam is ideal for IT professionals who are responsible for managing service offerings and agreements, including service managers, service owners, IT managers, and business analysts. It is also relevant for those who are involved in service design, service transition, and service operations.
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The ITIL-SOA certification program is ideal for individuals who are involved in IT service management, including IT managers, service owners, service desk managers, IT consultants, and service designers. ITIL Intermediate Module - Service Offerings and Agreements (ITIL-SOA日本語版) certification program helps professionals develop the skills required to manage service offerings and agreements efficiently. It also provides a comprehensive understanding of the ITIL framework, enabling individuals to improve the overall IT service management process.
Peoplecert ITIL-SOA日本語 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Service Level Management | - Service agreements and monitoring
|
| Topic 2: Technology and Implementation Considerations | - Process implementation
|
| Topic 3: Strategy Management for IT Services | - Service strategy foundations
|
| Topic 4: Business Case and Return on Investment | - Financial justification
|
| Topic 5: Business Relationship Management | - Customer relationship practices
|
| Topic 6: Demand Management | - Demand analysis and forecasting
|
| Topic 7: Introduction to Service Offerings and Agreements | - SOA principles and objectives
|
| Topic 8: Financial Management for IT Services | - Financial planning and control
|
| Topic 9: Service Catalog Management | - Service catalog structure and maintenance
|
| Topic 10: Continual Service Improvement | - Improvement of SOA processes
|
| Topic 11: Supplier Management | - Supplier and contract governance
|
| Topic 12: Service Portfolio Management | - Managing the service portfolio
|
