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Peoplecert ITIL-4-HVIT Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Enabling Co-Created Value | 8% | - Relationship management, service design, service desk practices |
| Topic 2: Enabling Valuable Investments | 15% | - Prioritization and value assessment practices - Strategic alignment, portfolio management, business case development |
| Topic 3: Guiding Principles and Foundational Concepts for Velocity | 20% | - Ethics, safety culture, lean culture, Toyota Kata - Lean, agile, resilient, and continuous principles - Service-dominant logic, design thinking, complexity thinking |
| Topic 4: High-Velocity IT Concepts and Digital Enterprise | 25% | - Alignment with four dimensions of service management, ITIL Service Value System, service value chain, and digital product lifecycle - Objectives of digital products: valuable investments, fast development, resilient operations, co-created value, assured conformance - Core terms: High-velocity IT, digital organization, digital transformation, digital technology |
| Topic 5: Enabling Assured Conformance | 7% | - Information security management, risk management, compliance |
| Topic 6: Enabling Resilient Operations | 10% | - Capacity and performance management, monitoring and event management - Problem management, service continuity, infrastructure and platform management |
| Topic 7: Enabling Fast Development | 15% | - Agile, DevOps, and continuous integration/delivery practices - Automation, cloud-native practices, and rapid deployment |
Peoplecert ITIL 4 Specialist: High-Velocity IT Sample Questions:
1. A service provider is about to engage in a partnership with a large retailer. The service provider will integrate the retailer's systems for online shopping.
How can the 'relationship management' practice contribute to this initiative?
A) By encouraging behaviours that are consistent with the shared values of both organizations
B) By developing an understanding of the patterns of usage of the online shopping services
C) By negotiating and agreeing with the retailer the service targets for the integrated systems
D) By establishing the communication channels required to support the online shopping services
2. An organization has a large and complex infrastructure which often leads to incidents that impact users.
Which is the BEST technique to use to improve this situation?
A) DevOps Audit Defense Toolkit
B) Definition of done
C) Continuous testing
D) Chaos engineering
3. Which statement about high-velocity IT is CORRECT?
A) Organizations should assign a high priority to high-velocity transformations
B) Levels of utility or warranty might have to be sacrificed for higher velocity
C) Moving to a high-velocity way of working will reduce costs and risks
D) The required velocity should be based on the nature of an organization
4. An organization manages its servers, networks, and cloud resources by defining them in version- controlled configuration files that are applied automatically.
Which benefit is MOST directly achieved?
A) Warranty requirements are eliminated
B) Customer satisfaction surveys become unnecessary
C) Environments can be created rapidly and consistently
D) Business cases no longer need to be approved
5. An organization wants to reduce the time it takes to deliver products to its customers.
How would the 'service validation and testing' practice contribute to this objective?
A) By improving the organization's understanding of the service and technical and information components to leverage CI/CD capabilities
B) By validating the organization's customers and market conditions to create a shared understanding among the stakeholders
C) By investigating the rate and causes of failed changes which have created delays in previous product development cycles
D) By including testing in the early stages of the product development lifecycle, and throughout the development
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: D | Question # 3 Answer: D | Question # 4 Answer: C | Question # 5 Answer: D |
