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Salesforce EX-Con-101 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Solution Design and Business Logic | 28% | - Implement security model (profiles, permission sets, sharing rules) - Design Experience Cloud site architecture (themes, templates, branding) - Set up and manage CMS content and files - Design data access and visibility rules - Configure Lightning Web Components for customizations - Configure navigation, menus, and site structure |
| Topic 2: Change Management and Training | 13% | - Define support processes and escalation paths - Plan and execute change management activities - Develop user adoption strategy and documentation - Create training materials and end-user guides |
| Topic 3: Discovery and Scoping | 18% | - Identify key stakeholders and user personas - Assess organizational readiness for digital transformation - Define scope and create solution design - Understand customer business objectives and challenges |
| Topic 4: Implementation and Integration | 28% | - Configure email and notification templates - Implement Einstein bots and chat functionality - Integrate external systems via APIs and connected apps - Configure SSO and authentication providers - Build and configure Experience Builder pages and components - Implement search functionality and content tagging |
| Topic 5: Analytics and Monitoring | 13% | - Implement error handling and logging - Configure Site.com analytics and reporting - Monitor site performance and user engagement - Conduct user feedback collection and optimization |
Salesforce Certified Experience Cloud Consultant Sample Questions:
1. Northern Trail Outfitters has an Experience Cloud site using the Customer Service template. They have noticed that many questions take a long time to receive a response or go completely unanswered.
Which functionality would allow questions to get internal visibility?
A) Enable Escalate to Case.
B) Tell users to submit a case for unanswered questions.
C) Create moderators for each topic.
D) Limit the number of questions posted per day.
2. Northern Trail Outfitters (NTO) is punning to create an HR help desk for Its employees. IT recommends using Experience Cloudto build the HR help desk app Whet should NTO consider when building the MR help desk app?
A) HR user profits is only available in Enterprise and Performance Editions with HR permission sat license.
B) The HR help desk app can centralize Chatter from all related active Experience Cloud sites in the org.
C) MR user profile is only available in Employee Cloudwith Employee permission set license.
D) The HR help desk app can centralize knowledge and self service in to one experience site.
3. Universal Containers is looking to build a new self-service site. Users will post questions, read Knowledge articles, and view case reports, users will not beregistering deals or participating in any other sales activity.
Which external user license meets these requirements?
A) External Community Plus
B) Customer Community Plus
C) Authenticated Service Site User
D) External Identity
4. Ursa Major Solar (UM5) is evaluating Salesforce Partner Relationship Management (PRM) to help improve its current channel sales performance.
In which two ways can Salesforce PRM help UMS accelerate channel sales?
Choose 2 answers
A) Use partner tiering in channel sales hierarchy
B) Extend automated quoting capabilities to partners
C) Enable partner lead routing
D) Automate partner entitlement assignment in Channel Sales teams
5. What is the most efficient way that a Salesforce Admin can create a single Experience Cloud Site user from a Contact?
A) Enable the Account as a Customer Account so all Contacts in that Account become Customer users.
B) Enable the Contact in Salesforce as a Customer user.
C) Use Data Loader to add the Contact in Salesforce as a Customer user.
D) Email the Contact a link to the Self-Registration page for the site.
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: D | Question # 3 Answer: B | Question # 4 Answer: B,C | Question # 5 Answer: B |
