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ServiceNow CIS-CSM exam is an essential certification exam for professionals who work in the IT service management or customer service management field. CIS-CSM exam validates the candidate's knowledge and skills in implementing ServiceNow CSM solutions, configuring ServiceNow applications, and integrating ServiceNow with other third-party tools. Passing CIS-CSM exam demonstrates the candidate's expertise in delivering customer-centric solutions that can help organizations to enhance their customer service experience.

Reference: https://www.servicenow.com/content/dam/servicenow/other-documents/training/cis-csm-blueprint.pdf

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ServiceNow's customer service management solutions are designed to help organizations improve their customer service experience by providing a single platform to manage all customer interactions. The CIS-CSM certification exam is designed to ensure that individuals who implement and manage these solutions have the necessary skills and knowledge to deliver high-quality customer service experiences.