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Salesforce Communications Cloud Accredited Professional Sample Questions:

1. Acme technology is an internet service provider that has 20 distinct download and 10 upload speeds, unique billing code must be sent to billing system during fulfillment.
Which two actions should a consultant recommend for modeling the technical product catalog and decomposition relationship?

A) Create a single CFS specifications and map the upload and download speeds. Retrieve the fulfillment details from the calculation matrix using a custom auto task
B) Create Multiple CFS specification where the billing code attribute is defined. Use attribute based decomposition relationship to map the various upload/download speeds to the billing code attribute
C) Create a technical product catalog which maps 1:1 to the billing model. Use the out of the box tool to create product and generate billing code. Use unconditional decomposition relationships to select the correct technical product
D) Create a single CFS specifications and map the upload and download speeds. Retrieve the fulfillment details from the calculation matrix market using the integration procedure invoked by an auto task

2. ABC Telco wants to offers a self-service portal for their B2C customers so they can browse and order from product catalog. Which salesforce industries based solution helps activate this?

A) Mobile subscription Management
B) Assets based ordering
C) Enterprise Sales Management
D) Digital commerce

3. Universal Connect (UC) offers dedicated internet service to business customer. UC requires that when the first dedicated internet service is added then it automatically adds the customer premises Equipment (CPE). UC also has requirement to be able to use the same Ethernet access device for their future offerings like VOIP and business TV. How should consultant model have dedicated internet services and Ethernet across devices offers

A) Model the Ethernet access device and dedicated internet service offers as two standalone offer with a recommends relationship that recommends the Ethernet access device when internet service is added
B) Model Ethernet access device and dedicated Ethernet service offers as two standalone offers with an auto add relationship that adds the Ethernet access device when a dedicated internet service is added.
C) Model the Ethernet access device as a child product of the dedicated internet service offer
D) Model dedicated internet service as a child product of the Ethernet access device offer.

4. A telecom service provider offers internet, mobile and TV services that can be sold as bundled and independently. Fulfillment consultant designer is designing the orchestration order that contains any combination to consistently improve the customer satisfaction, the consultant need to design a solution that makes the service available to consumers for consumption and support changes for completely fulfilled offers even when other are still being same. what is the recommendation approach for an assets management strategy in this case?

A) Module each offer as top offer, Use the standard assetization in orchestration to assetize the offer that have been ordered
B) Module the offer as a top level offers, Use staged assetization in orchestration to assetize the offer that have been ordered
C) Module the offer as a triple play bundle, Use staged assetization in orchestration to assetize the offer that have been ordered
D) Module the offer as a triple play bundle, Use standard assetization in orchestration to assetize the offer that have been ordered

5. Universal containers (UC) provides internet service and recently purchased Industries order Management (OM) licenses for their B2B use cases. They have the following requirements:
* Product must be grouped during decomposition in order to send products to the billing system based on location
* After grouping the ordered items based on location, send the respective codes to same billing system for each location Which three steps should a consultant take when designing a solution for these requirement?

A) After splitting the order create one fulfillment request for each location by creating Orchestration scenarios for each other items
B) Create a decomposition for each service so that it has its own Fulfillment Request and create a Callout task for each of them
C) Split the order into multiple order and group order items based on the service location
D) Use the CPQ multisite feature and group the service locations and create orders for each group

Solutions: