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Apple Macintosh Service Sample Questions:

1. The best piece of information you can obtain to properly determine the correct AppleCare name for any Mac is ___.

A) the MAC address
B) the model number
C) the EMC number
D) the serial number

2. You require additional information about a specific problem with a customer's Mac. Which one of the following resources is the Apple-recommended choice for researching the problem?

A) Discussions
B) Knowledge Base
C) Downloads
D) User's manual

3. Which THREE of the following are symptoms of a 'no power' condition? SELECT THREE

A) You don't hear a startup chime.
B) You can't connect to the Internet.
C) The cursor is frozen and the system is unresponsive.
D) The power button or power indicator doesn't light up at all.
E) You don't hear any fan or drive noise.

4. To ensure proper fan and temperature control in the Power Mac G5, you must run the thermal calibration routine found on the ______ disc whenever you replace a processor or logic board with a new processor or logic board.

A) Apple Service Diagnostic
B) Apple Hardware Test
C) Fan Control Installer
D) Mac OS X Installer

5. If an AirPort Extreme Base Station stopped responding, has network accessibility issues, or needs to be reverted back to default factory configuration, you should perform a _______.

A) Soft reset
B) Hard reset

Solutions: