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Microsoft 70-404 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: IT Service Management Processes | - Change management workflows - Incident management lifecycle - Problem management processes |
| Topic 2: System Center Service Manager Architecture | - Service Manager components and architecture overview - Deployment topology and infrastructure planning - Management packs and configuration model |
| Topic 3: Integration and Operations | - Monitoring and maintenance tasks - Data warehouse and reporting - Integration with System Center components |
| Topic 4: Configuration and Customization | - Service level management configuration - Workflows and automation rules - Self-service portal customization |
