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Reference: https://www.microsoft.com/en-us/learning/exam-70-685.aspx
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Microsoft 070-685 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Resolve Network Connectivity Issues | - Troubleshoot wireless networking issues - Resolve remote access and domain connectivity issues - Troubleshoot TCP/IP connectivity |
| Resolve Security Issues | - Resolve user account and permissions issues - Resolve malware and security configuration issues - Resolve authentication and access issues |
| Resolve Operating System Issues | - Troubleshoot performance issues - Troubleshoot startup and boot issues - Troubleshoot system security and update issues |
| Resolve Software Configuration Issues | - Resolve issues with Internet Explorer and networking applications - Resolve issues with Windows settings and features - Resolve issues with desktop applications |
| Support Mobile Users | - Resolve offline files and synchronization issues - Resolve remote connectivity issues - Configure and troubleshoot mobile devices |
| Identify and Resolve New Windows 7 Desktop Support Issues | - Resolve application compatibility issues - Resolve hardware and device driver issues - Resolve operating system installation and upgrade issues |
