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What is the duration of the 3308 Exam
- Length of Examination: 90 minutes
- Format: Multiple choices, multiple answers
- Passing Score 68%
- Number of Questions: 65
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Avaya 3308 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Installation and Configuration | - Contact Recording Installation Steps - System Prerequisites and Server Setup |
| Topic 2: Troubleshooting and Support | - Service and Connectivity Issues - Integration Error Resolution |
| Topic 3: Quality Monitoring (QM) Fundamentals | - QM Integration with Workforce Optimization - Agent Desktop and Interaction Capture |
| Topic 4: Contact Recording Architecture | - Avaya Contact Recording System Components - Recording Protocols and Network Requirements |
| Topic 5: Administration and Maintenance | - Quality Monitoring Server and Database Maintenance - Daily Operational Tasks |
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