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Avaya 6402 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: System Configuration & Management | 30% | - Short codes, time profiles and call routing - Hunt groups, pickup groups and call distribution - User profiles, extensions and rights - IP Office Manager and Security Settings |
| Topic 2: System Architecture & Installation | 25% | - IP Office 500v2 and Server Edition hardware - Software installation and upgrade procedures - SD card licensing and system ignition - Network configuration and IP addressing |
| Topic 3: Maintenance & Troubleshooting | 10% | - Backup, restore and configuration management - Common issues and resolution steps - System logs, alarms and debugging tools |
| Topic 4: Endpoints & Trunks | 20% | - SIP, PRI and analog trunk setup - Digital, IP and SIP telephone configuration - DHCP, TFTP and phone provisioning - Media resources and codec settings |
| Topic 5: Voicemail & Applications | 15% | - VoiceMail Pro installation and setup - Licensing for advanced features - Auto Attendant and call flows - Embedded Voicemail configuration |
Avaya IP Office Implementation Sample Questions:
Which tool can be used to convert .wav files to the formats used by Embedded Voicemail?
- A. LVM Greeting Utility
- B. Save Files asfeature within Manager
- C. Advanced File Upgrade
- D. HTMLconverter
Which application should be used when upgrading the core software on the IP500v2 control unit?
- A. the Download Wizard in the Embedded Monitoring Management
- B. the Upgrade Wizard in the Manager Application
- C. the Upgrade Wizard in the Security Application
- D. the Download Wizard via built in Network Interface
Which statement about upgrading an existing IP Office system is true?
- A. You have to purchase all licenses again.
- B. You can upgrade only at midnight.
- C. You need an upgrade license.
- D. You need a new SD card.
- E. You can upgrade at any time with no additional requirements.
Based on the information in the exhibit, how should the Afternoon recording be changed?
- A. Upload anew recording using Monitor.
- B. Dial *8101 then follow the prompts.
- C. Dial *17 and then 5 to get the hidden prompt.
- D. Dial *8201 then follow the prompts.
Housekeeping in VoiceMail Pro Client allows you to configure scheduled backups. Where do you set housekeeping for VoiceMail Pro?
- A. VoiceMail Pro Client administration, preferences, general
- B. VoiceMail Pro Client administration menu, preferences, general, scheduling
- C. IP Office configuration, system tab, housekeeping
- D. IP Office configuration, system tab, VoiceMail Pro
