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Oracle 1Z1-1038 (Oracle Cross-Channel Contact Center Cloud 2019 Implementation Essentials) Exam is a certification exam that tests the knowledge and skills of professionals in the field of contact center implementation using the Oracle Cross-Channel Contact Center Cloud technology. 1Z1-1038 exam is designed to measure the candidate's ability to implement and manage contact center solutions using the Oracle Cloud technology, including the use of chat, email, social media, and voice channels.

Reference: https://education.oracle.com/oracle-cross-channel-contact-center-cloud-2019-implementation-essentials/pexam_1Z0-1038

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Oracle 1Z1-1038 exam is an important certification for professionals who are interested in working with Oracle Contact Center Cloud. Oracle Cross-Channel Contact Center Cloud 2019 Implementation Essentials certification demonstrates that the individual has the required knowledge and skills to effectively design, deploy, and manage cross-channel contact centers using Oracle Contact Center Cloud.

Oracle 1Z1-1038 is a certification exam that is designed to assess the knowledge and skills of professionals who are working in the Oracle Cross-Channel Contact Center Cloud 2019 Implementation Essentials domain. 1Z1-1038 exam is intended to test a candidate's ability to configure, implement, and manage Oracle's cross-channel contact center cloud solution. 1Z1-1038 exam is targeted towards individuals who have a strong foundation in cloud computing, contact center operations, and customer service.

Oracle 1Z1-1038 Exam Syllabus Topics:

Section	Objectives
Topic 1: Oracle Service Cloud / Contact Center Fundamentals	- Agent Desktop & UI Configuration 1. Workspaces and profiles configuration 2. Navigation and personalization settings - Platform Overview 1. Cross-channel engagement concepts (chat, email, web, social) 2. Oracle Service Cloud architecture and components
Topic 2: Customization & Scripting	- JavaScript API 1. Client-side customization 2. Event handling (save, refresh, data update) - Scripting and Add-ins 1. Add-in development concepts 2. Script lifecycle and workflow integration
Topic 3: Reporting & Analytics	- Report Builder 1. Filters, schedules, and permissions 2. Report views and layout modes
Topic 4: Engagement & Routing	- Routing and Assignment 1. Advanced routing rules 2. Skill-based assignment (language/product) - Chat and Engagement Engine 1. Syndicated chat widgets 2. Proactive chat configuration
Topic 5: System Configuration & Administration	- Configuration Settings 1. Site configuration management 2. Session timeout and system preferences - Security & Access Control 1. Profiles and permissions 2. Navigation and workspace assignments