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SAP C_C4H520_02 certification exam is designed for individuals who wish to validate their skills and knowledge in SAP Field Service Management 2005. SAP Certified Application Associate - SAP Field Service Management 2005 certification is intended for application consultants, support consultants, project managers, and other professionals who are responsible for implementing and customizing SAP Field Service Management solutions. C-C4H520-02 exam measures the candidate's ability to perform tasks such as configuring and deploying SAP Field Service Management, managing service orders and schedules, and integrating SAP Field Service Management with other SAP solutions.
SAP C-C4H520-02 certification exam is designed for professionals who work with SAP's Field Service Management solution. SAP Certified Application Associate - SAP Field Service Management 2005 certification exam covers various topics related to the solution, such as its architecture, configuration, and implementation. Candidates must have a basic understanding of SAP products and services and experience working with the Field Service Management solution to take the certification exam. SAP recommends that candidates attend training courses or have hands-on experience before taking the exam.
SAP C-C4H520-02 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Business Rules | <8% | - Application in different scenarios - Advantages of business rules |
| SAP Field Service Management and SAP Service Cloud | <8% | - Basic functionalities - Position within SAP Service Cloud ecosystem |
| Mobile SAP Field Service Management Application | >12% | - Accept, execute and close service calls - Features of mobile FSM application |
| Analytics and Reports | 8% - 12% | - Accessing analytic reports in SAP FSM - Using reports for business purposes |
| Integrations | <8% | - End-to-end process flow - Integration concepts with other SAP products |
| Customer Self Services via Core Now | <8% | - End-to-end service call generation - Consumer self-service process |
| Crowd Workforce | <8% | - Concept of crowd service - Benefits for SAP Field Service Management |
| Workforce Management | >12% | - Features of workforce management - Create and assign service calls |
| Master Data Management | 8% - 12% | - Components of master data management - Data model usage in SAP FSM |
| Smartforms | >12% | - Features of Smartforms module - Locating and creating Smartform templates |
| Administration: Permissions and Configurations | 8% - 12% | - Business rules and permission settings - Company settings and system administration |
