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Salesforce Arch-301 Exam Syllabus Topics:

Salesforce Certified B2B Solution Architect Sample Questions:

Question 1

AW Computing (AWC) has just completed a multi-cloud implementation for Salesforce and is facing major user adoption challenges. Users are complaining that the system is complicated and hard to navigate.
What can the Center of Excellence (CoE) for Salesforce do to help increase user adoption?

A. Record hour-long pieces of training for each job role so users can review on their own time.
B. Ensure each team has a Salesforce champion that can provide one-on-one training.
C. Break down training materials into quick reference guides for job-specific functions.
D. Place all training materials on the home page so users can find them easily.

Question 2

After a Solution Architect presents the Salesforce User Attribute Chart, the project owner has someconcerns and questions regarding the Role Hierarchy choices for the executive assistant who reports to all of the VPs.
There are also questions about the ideal license given to the CEO who provides executive oversight and reviews the Executive Dashboard atthe end of each accounting period. There are some restrictions on budget spend for overall licenses, and the user base is forecasted to continue to grow.
Which two explanations should the Solution Architect use to address the concerns and gain final acceptance?
Choose 2 answers

A. Given that the executive assistant will need access to the data for all of the VPs being supported, the assistant should be placed higher up in the Role Hierarchy than the VPs.
B. The Role Hierarchy should mirror the organization chart. Therefore, sharing settings need to be put in place for the executive assistant given the need to have access to the data of all of the VPs being supported.
C. The CEO should have a Platform Plus license given that the role is a consumer of information and should be at the top of the Role Hierarchy.
D. The CEO should have a Sales Cloud license given that the role is a processor of information and should be at the top of the Role Hierarchy.

Question 3

Universal Containers (UC) recently completed its migration to Lightning Experience, with sales users automatically moving to Lightning. This initiative was a massive undertaking by UC, as it had a tremendous amount of legacy functionality migrated over to Lightning from Classic. The CIO would like to make sure that UC is able to track adoption of the migrated functionality over from Classic to Lightning and what specifically was migrated.
Which two proposals should a Solution Architect recommend?
Choose 2 answers

A. Provide the CIO a list of the User Stories around the new functionality and the Gap Analysis done between Classic and Lightning.
B. Provide the CIO the ability to roll back all changes once they feel Lightning is not adequate for their needs.
C. Track Adoption Rateswithin the Lightning Usage, and monitor a change in metrics within existing reports and dashboards.
D. Align with the CIO around the fact that while the functionality has been migrated, the data created between Classic and Lightning will remain exactly the same.

Question 4

Northern Trail Health has clients that have more than 10,000 employees. The company's Customer Service team handles requests from its client's employees directly and tracks various rebate programs per employee.
Private information should not be shared with the Sales team and they should only see contacts that are relevant to the sales process.
Assuming that Sales and Service teamsshare certain contacts, in which two ways should a Solution Architect ensure optimal performance?
Choose 2 answers

A. For each Account, assign Sales Contacts to the Sales team andall the rest to a Customer Service representative assigned to the Account.
B. Assign all contacts to Sales team members to ensure sharing is streamlined and hide private fields from them.
C. Set the Contact object to PublicRead Only so that the sharing rules do not bog down performance for sharing.
D. Use profiles and/or permission sets to give View All access to Customer Service on the Contact object.
E. Explanation:
For optimal performance and data access control, the Solution Architect should:
* A. Use profiles and/or permission sets to give View All access to Customer Service on the Contact object. This allows Customer Service to access the necessary contact information while maintaining the principle of least privilege.
* D. For each Account, assign Sales Contacts to the Sales team and all the rest to a Customer Service representative assigned to the Account. This approach ensures that each team has access to the relevant contacts while keepExternal Sharing Model to create external organization-wideing private information secure and maintaining system performance by minimizing complex sharing rules.
Salesforce's documentation on sharing and visibility best practices recommends such strategies to manage access to records efficiently and securely.
https://trailhead.salesforce.com/en/credentials/sharingandvisibilityarchitect QUESTIONNO: 39 A Solution Architect is working with a complex enterprise architecture that supports multiple business processes. Many previous transformation projects have struggled because of the interdependencies between the Salesforce production environment and other systems, as well as a lack of documentation.
In which two ways can a Solution Architect gain a better understanding of the current state of the Salesforce production environment?
Choose 2 answers
A: Speak to the business stakeholders to gather their suggestions for improvement.
B: Identify which system integrator did the previous implementation and ask them to document their work.
C: Examine the details of the current configuration to see how it is set up.
D: Work with the system administrator toidentify who has the most knowledge of the current configuration.

Question 5

A shipping and logistics company uses Sales Cloud, Service Cloud, and Marketing Cloud. It relies on Salesforce standard reports for its current KPIs. However, the company wants to see report trends and complex analytics. It also wants the reports to bevisible to salesforce users as well as non-Salesforce users.
Which recommendation should a solution Architect make to meet the company's needs?

A. CRM Analytics
B. Standard Dashboards
C. Reporting snapshots
D. Sales Cloud Einstein

Solutions: