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Oracle Fusion Service 2026 Implementation Professional Sample Questions:

1. In which three situations can default coverage be applied?

A) for a specific SR status
B) for a specific period of time
C) globally, to all service requests that do not have any other coverage
D) to a specific customer account
E) for a specific SR category

2. Which two options are true about reporting on milestones?

A) An as-delivered SLA Infolet shows near-overdue and overdue milestones.
B) Administrator-defined milestone data is not included in Analytics.
C) No standard reports on milestones are provided.
D) Milestone reporting is performed via the CRM Service Request Real-Time subject area.

3. Your customer wants to have a vertical Media Toolbar instead of the Horizontal one.
Which statement is true?

A) You must set the Vertical Toolbar as the Default, and deactivate all Horizon Toolbars.
B) The Horizontal Toolbar is always required, while the Vertical Toolbar and notifications are optional.
C) The only Vertical Toolbar that you can enable is the Notifications Toolbar.
D) The Vertical Toolbar is always required, while the Horizontal Toolbar and notifications are optional.

4. Which two keyboard shortcuts can be modified?

A) Create Service Request
B) Save and Close
C) Cancel
D) OK
E) Save and Continue

5. If you did not use the Reference Implementation template for your Digital Customer Service (DCS) application, you will _________.

A) not be able to preview your application before you publish it
B) be required to map roles so that the Visual Builder Cloud Service role matches the Engagement Cloud role
C) be required to create all of your own components for the display of Engagement Cloud objects
D) have to contact Oracle Support for the permission to deploy your custom DCS application

Solutions: