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Free BCS Business Analysis PC-BA-FBA-20 Ultimate Study Guide (Updated 82 Questions)

BCS Foundation Certificate in Business Analysis V4.0 is the latest version of the certification exam, which has been updated to reflect current industry trends and practices. BCS Foundation Certificate in Business Analysis V4.0 certification exam is an essential step towards achieving professional recognition and career advancement in the field of business analysis. BCS Foundation Certificate in Business Analysis V4.0 certification exam covers various topics, including the role of a business analyst, the requirements engineering process, and the various techniques and tools used by business analysts.

 

NEW QUESTION # 33
In a business activity model, which of the following type of activities respond to deviations between actual and planned performance?

• A. Doing activities.
• B. Monitoring activities.
• C. Controlling activities.
• D. Planning activities

Answer: C

NEW QUESTION # 34
Which stage of Isaksen and Treffinger's creative problem-solving model is concerned with analysing the opinions and concerns to identify how information can be quantified?

• A. Idea finding
• B. Data finding
• C. Problem finding.
• D. Mess finding.

Answer: B

NEW QUESTION # 35
The management of a chain of hotels has decided that one of its critical success factors (CSF) is to 'provide excellent customer service' The below measures have been suggested.
Which THREE of these are appropriate key performance indicators (KPIs) for the CSF 'provide excellent customer service"?

• A. The percentage of customers who use the leisure facilities
• B. The number of customers who complain.
• C. The number of customers who make use of their in-room mini bar
• D. The percentage of customers who join the hotel loyalty scheme
• E. The percentage of customers who return

Answer: B,D,E

Explanation:
To determine which measures are appropriate Key Performance Indicators (KPIs) for the Critical Success Factor (CSF) "provide excellent customer service," we must first understand the relationship between CSFs and KPIs:
Critical Success Factors (CSFs): These are the essential areas or activities that an organization must excel at to achieve its goals. In this case, "provide excellent customer service" is a CSF.
Key Performance Indicators (KPIs): These are measurable metrics used to evaluate progress toward achieving a CSF. KPIs should directly align with the CSF and provide actionable insights.
Now, let's evaluate each option to determine whether it is an appropriate KPI for the CSF "provide excellent customer service":
A . The number of customers who make use of their in-room mini bar
This measure tracks customer behavior related to a specific hotel amenity (the mini bar). While it may indicate customer satisfaction with the room's offerings, it does not directly measure the quality of customer service.
Conclusion: This is not an appropriate KPI for the CSF "provide excellent customer service." B . The percentage of customers who use the leisure facilities This measure tracks how many customers utilize the hotel's leisure facilities (e.g., gym, pool, spa). While it may reflect customer engagement with the hotel's amenities, it does not directly assess the quality of customer service.
Conclusion: This is not an appropriate KPI for the CSF "provide excellent customer service." C . The number of customers who complain Customer complaints are a direct indicator of dissatisfaction and can highlight areas where customer service needs improvement. A high number of complaints suggests poor customer service, while a low number indicates better service quality.
This measure is closely aligned with the CSF "provide excellent customer service" because it provides actionable feedback on service performance.
Conclusion: This is an appropriate KPI for the CSF.
D . The percentage of customers who join the hotel loyalty scheme
Customers are more likely to join a loyalty scheme if they have had a positive experience with the hotel, including excellent customer service. This measure reflects customer satisfaction and loyalty, which are outcomes of good service.
Conclusion: This is an appropriate KPI for the CSF.
E . The percentage of customers who return
Repeat customers are a strong indicator of customer satisfaction and loyalty, which are directly influenced by the quality of customer service. If customers return to the hotel, it suggests they were satisfied with their previous experience, including the service they received.
Conclusion: This is an appropriate KPI for the CSF.

NEW QUESTION # 36
As part of an investigation a Business Analyst has devised a form for users of an existing system to use to keep track of the tasks they undertake during their working day.
Which of the following describes this investigation technique?

• A. Scenario analysis.
• B. Special purpose records.
• C. Questionnaires.
• D. Activity sampling.

Answer: B

NEW QUESTION # 37
Which of the following is a stage in the Business Change Lifecycle?

• A. Strategy
• B. Feasibility
• C. Realisation.
• D. Analysis.

Answer: C

Explanation:
The BCS Business Change Lifecycle (which governs the entire change process from initial alignment to final benefit verification) typically comprises five key stages: Alignment, Definition, Design, Implementation, and Realisation. Realisation is the final, crucial stage where the actual benefits and expected business outcomes from the implemented solution are reviewed, measured, and confirmed against the original Business Case. Options A, B, and C are important activities or concepts that occur within the lifecycle but are not one of the five named stages of the complete end-to-end lifecycle model.
(Reference: BCS Business Analysis Practice - Business Change Lifecycle)

NEW QUESTION # 38
What is shown by the actor-task level of the business process hierarchy?

• A. The work conducted within each individual task.
• B. The actors involved in the business process.
• C. The event triggering the business process.
• D. The work carried out to complete the business process at an overview level.

Answer: A

Explanation:
The actor-task level is the lowest and most detailed level of the business process hierarchy. Its purpose is to show the sequence of actions and decisions taken by specific actors to complete a process. It effectively illustrates the work conducted within each individual task (often referred to as the procedure or work instruction). This level details how the work is performed.
Option A describes the Event-Response level (mid-level).
Option C is only part of the description-the actor is crucial, but the level shows the tasks they perform.
Option D describes the trigger for the Event-Response level.
(Reference: BCS Modelling Business Processes / BCS Business Analysis Practice - Business Process Hierarchy)

NEW QUESTION # 39
A project reporting system stores information about Employees.
How would an Employee be represented in an entity-relationship diagram?

• A. As an Entity
• B. As an Attribute
• C. As an Actor.
• D. As a Relationship.

Answer: A

NEW QUESTION # 40
Which of the following describes a 'rich picture'?

• A. A UML class diagram showing both attributes and operations.
• B. A swim-lane diagram highlighting the most costly processes.
• C. An organisation chart showing the most important stakeholders.
• D. A free-format drawing of a business situation under investigation.

Answer: D

NEW QUESTION # 41
When analysing stakeholders, it is useful to produce a stakeholder analysis grid.
What is depicted on the axes of this grid?

• A. Power and interest
• B. Power and influence
• C. Perspectives and impacts
• D. Objectives and interests.

Answer: A

NEW QUESTION # 42
Which of the following may be used to document the outcomes of a workshop?

• A. Brainwriting.
• B. Stepwise refinement.
• C. Round robin.
• D. Mind maps.

Answer: D

NEW QUESTION # 43
What stage of the V model provides the test criteria for user acceptance testing?

• A. The business needs.
• B. The developed solution.
• C. The designed solution
• D. The requirements.

Answer: D

NEW QUESTION # 44
It is unclear to a project sponsor why a particular requirement has been included in a recently released version of a system.
Which of the following will allow him to identify who originally asked for the requirement?

• A. The resolution of the requirement.
• B. The source of the requirement.
• C. The justification of the requirement.
• D. The validation of the requirement.

Answer: B

NEW QUESTION # 45
When are the acceptance criteria for user acceptance testing defined?

• A. When the users have had the opportunity to use the software for a period of time.
• B. When the deliverables of the requirements analysis have been agreed.
• C. When the software has been completed and has passed system testing
• D. When the deliverables of the system design have been agreed.

Answer: C

NEW QUESTION # 46
Which of the following diagrams helps the business analyst to document a range of issues that have been uncovered about a business situation?

• A. The 'to be' process model.
• B. The rich picture.
• C. The use case diagram.
• D. The business activity model

Answer: B

NEW QUESTION # 47
The table below shows the costs and savings associated with a project.

In which of the following years does the project break even?

• A. Year 5.
• B. Year 3.
• C. Year 4.
• D. The project does not break even.

Answer: A

NEW QUESTION # 48
An airline wishes to assess the punctuality of its flights.
What type of business activity would do this?

• A. A planning activity
• B. An enabling activity.
• C. A monitoring activity
• D. A controlling activity

Answer: C

NEW QUESTION # 49
What is the purpose of the business readiness assessment?

• A. Analysing if the business area is sufficiently prepared to accept the business change.
• B. Checking that the user acceptance testing has been completed and there are no outstanding defects.
• C. Ensuring that all of the requirements have been fully traced throughout the lifecycle.
• D. Evaluating market conditions to ensure they have not changed whilst the product was in development.

Answer: A

Explanation:
The Business Readiness Assessment is a key activity conducted during the Implementation or Business Change Deployment stage of the project. Its primary purpose is to determine whether the target business areas, including the People, Organisation, and Processes, are sufficiently prepared to accept the business change and begin operating the new solution in the 'To Be' state. This involves checking factors such as whether staff have been trained, new processes are documented, communication has been effective, and necessary resources are in place. This assessment informs the 'Go/No Go' decision for the system's launch, ensuring a smooth transition to the new way of working.
(Reference: BCS Business Analysis Practice - Business Change Deployment, Business Readiness)

NEW QUESTION # 50
As part of an investigation, a business analyst has asked a business user to keep track of the actual tasks they carry out over a period of time.
What is this investigation technique called?

• A. Prototyping.
• B. Special purpose records.
• C. Activity sampling.
• D. Shadowing.

Answer: B

NEW QUESTION # 51
A convenience food manufacturer has undertaken a strategic analysis study and has identified a threat from groups lobbying against the use of packaging for food products.
Which of the PESTLE categories would have helped highlight this threat?

• A. Economic.
• B. Technological.
• C. Legal.
• D. Environmental.

Answer: D

NEW QUESTION # 52
Which of the following models might include the documentation of scenarios?

• A. A business activity model.
• B. A class model.
• C. A corporate data model.
• D. A use case model.

Answer: D

NEW QUESTION # 53
If a process has been well designed, which of the following issues could still cause a problem and prevent achievement of objectives?

• A. Insufficient resources available to carry out the process
• B. Redundancy
• C. Lack of standardisation.
• D. Duplication

Answer: A

Explanation:
A process that is "well designed" (optimally structured, free from unnecessary steps) implies that issues like Redundancy (B), Lack of standardisation (C), and Duplication (D) have been eliminated or minimised through effective process design (i.e., making it lean and efficient). However, even a perfectly designed process will fail to achieve its objectives if the necessary resources are not available to execute it. Insufficient resources (such as people, funding, equipment, or time) represent a constraint on the execution, leading to bottlenecks, delays, and a failure to meet performance targets, regardless of the quality of the process design itself. This is often an implementation or operational management issue, not a design flaw.
(Reference: BCS Business Analysis Practice - Process Improvement)

NEW QUESTION # 54
Which of the following is NOT one of the perspectives considered by the 'Balanced Business Scorecard'?

• A. Competition.
• B. Customer.
• C. Financial.
• D. Learning and Growth.

Answer: A

NEW QUESTION # 55
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BCS PC-BA-FBA-20 (BCS Foundation Certificate in Business Analysis V4.0) Exam is a globally recognized certification that validates the knowledge and skills of individuals who want to pursue a career in business analysis. BCS Foundation Certificate in Business Analysis V4.0 certification is ideal for individuals who want to gain an understanding of the fundamental concepts, techniques, and tools used in business analysis.

 

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