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Oracle Fusion Service 2026 Implementation Professional Sample Questions:

1. Immediately after your production deployment of Engagement Cloud your users report that the media toolbar is not being displayed.
Which are two reasons for this behavior?

A) You entered a toolbar height that is not more than 70 pixels.
B) The signed-in user does not have the appropriate access privileges to a toolbar.
C) You have not enabled the Computer Telephony Integration (CTI) service.
D) You did not enable the vertical toolbar which is required, while the horizontal is optional.
E) The only toolbar enabled is the default one, and you must configure at least two.

2. Your customer is asking for a modification of Lookup Types in Service Request.
You navigate to Setup and Maintenance > Service > Service Request, and click to display all tasks.
Which four lookups can be modified from this task list?

A) Manage Service Request Status Values
B) Manage Service Request Severities
C) Manage Service Request Resolutions
D) Manage Service Request Queue
E) Manage Service Request Products
F) Manage Service Request Categories

3. You have been instructed to implement the "My Knowledge" page for your customer's Engagement Cloud site.
Which is the correct first action in configuring "My Knowledge"?

A) Use the task "Manage Service Request knowledge Profile Options", search for the "SVC_ENABLE_KNOWLEDGE_PAGE_EXTERNAL_USERS" profile option, and set "Site" value to "Yes".
B) Use the task "Manage Service Request knowledge Profile Options", search for the "SVC_ENABLE_KNOWLEDGE_IN_SR" profile option, and set "SITE" value to "Yes".
C) Use the task "Manage Administrator Profile Values", search for the "Enable My Knowledge Menu for All Users" profile option, and activate it.
D) Use the task "Manage Service Request knowledge Profile Options", search for the "SVC_ENABLE_ARTICLE_CREATION_EDITION" profile option, and set the "SITE" value to "Yes".
E) Use the task "manage Administrator Profile Values", search for the "Enable My Knowledge Menu for Service" profile option, and activate it.
F) Use the task "Manage Administrator Profile Values", search for the "Enable My Knowledge Menu for Help Desk" profile option, and activate it.

4. Select three correct limits and restrictions when importing data from a file.

A) Both create and update operations are available for imported records.
B) If the values in the imported CSV file contain a new line character, then they must be enclosed within quotation marks.
C) Groovy Scripts and object workflows that have been configured for the object being imported are always executed.
D) The maximum number of records in each CSV file should not exceed the maximum limit of 10,000,000 records.
E) By default, the import starts immediately after it is activated.

5. Given the entitlement rules below, if a high-severity service request (SR) is created on Thursday at 2 PM, which two options are true?
Condition Column Severity = High
Calendar = 9AM to 5 PM, Monday - Friday, US EST
Resolution Metric = 2880
Resolution Warning Threshold 120
First Response Metric = 360
First Response Warning Threshold

A) If no action is taken on the SR, First Response warning will occur on Friday, 9 AM EST.
B) First Response is due on Friday, 12 noon EST.
C) Resolution is due on Saturday, 2 PM EST.
D) If the SR is not resolved, Resolution warning will occur on Monday, 12 noon EST.

Solutions: