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ServiceNow PR000370 Exam Overview:
| Certification Vendor: | ServiceNow |
|---|---|
| Exam Name: | ServiceNow Certified System Administrator Exam |
| Exam Number: | PR000370 |
| Available Languages: | Japanese, Simplified Chinese, English |
| Exam Format: | Multiple Choice (Single Answer), Multiple Select (Multiple Answers) |
| Real Exam Qty: | 60 |
| Related Certifications: | Certified Application Developer (CAD) Certified Implementation Specialist (CIS) |
| Passing Score: | Not publicly disclosed (predetermined cut score) |
| Certificate Validity Period: | No fixed expiration; requires annual delta exams & CMP fee to maintain |
| Exam Duration: | 90 minutes |
| Exam Price: | $210–$300 USD (varies by region/training bundle) |
| Recommended Training: | Certified System Administrator Learning Path ServiceNow Fundamentals (On-Demand) |
| Exam Registration: | ServiceNow Learning Portal Pearson VUE / Webassessor Registration |
| Sample Questions: |  |
| Exam Way: | Online proctored (Pearson OnVUE) or in-person at authorized test centers |
| Pre Condition: | No mandatory prerequisites; completion of ServiceNow Fundamentals recommended |
| Official Syllabus URL: | https://learning.servicenow.com/lxp/en/credentials/certified-system-administrator-mainline-exam-blueprint?id=kb_article_view&sysparm_article=KB0011554 |
ServiceNow PR000370 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Instance Configuration | 15% | - Branding, themes, and system settings - System properties, plugins, and update sets |
| Topic 2: Security & Access Control | 15% | - Access Control Lists (ACLs) and security rules - Users, groups, roles, and departments |
| Topic 3: User Interface & Navigation | 15% | - Global search, modules, and application menus - Platform navigation, lists, forms, filters, and views |
| Topic 4: Database Management | 15% | - Tables, fields, relationships, and data schema - Extending tables, database views, and indexes |
| Topic 5: ITSM Core Applications | 20% | - SLAs, CMDB, and Knowledge Management - Incident, Problem, Change, and Configuration Management |
| Topic 6: Self-Service & Automation | 20% | - Flow Designer, notifications, and approvals - Service Catalog, record producers, and request fulfillment |
PR000370 Exam Questions Answered
Delivery is instant: payment triggers an automatic email within a minute — unlimited installations, and 24/7 customer assisting for any downloading or purchasing issue if nothing arrives within 2 hours. If you fail the corresponding PR000370 exam within 60 days of purchase, choose your remedy: a full refund (scanned enrollment slip plus the official Score Report PDF within 2 days of the exam; processed within 7 days), waiting for the next updated version free, or a free change to two other equal-value dumps. Excluded: exams within 3 days of purchase, candidate names that don't match the payer, and free or expired products.
90 minutes for 60 questions. Fit the atmosphere in advance: timed sessions in the ValidExam online engine make the formal pace feel practiced, not pressured.
Use the vendor's official registration channels:
The ServiceNow Certified System Administrator is delivered Online proctored (Pearson OnVUE) or in-person at authorized test centers — select whichever arrangement suits you when booking.
The ServiceNow Certified System Administrator blueprint spans 6 domains — including User Interface & Navigation (15%), Instance Configuration (15%), ITSM Core Applications (20%). Let the weightings direct your spare-time review; the full outline above lists every subtopic.
Yes — download the free ServiceNow Certified System Administrator demo and evaluate the material before paying. Purchases include 365 days of free updates, each new version emailed immediately upon release; renew afterward at 50% off.
No mandatory prerequisites; completion of ServiceNow Fundamentals recommended Eligibility rules change periodically, so confirm the current requirements on the official page (official PR000370 exam page) before registering.
Yes:
Courses give you the theory; the 60 practice questions for the ServiceNow Certified System Administrator give you the rehearsal — every answer expert-verified.
The ServiceNow Certified System Administrator is ServiceNow's certification exam for Certified System Administrator (CSA), at the Associate level. It validates job-ready skills, and passing it marks you as a verified professional. Related credentials include Certified Application Developer (CAD), Certified Implementation Specialist (CIS).
$210–$300 USD (varies by region/training bundle) per attempt, Not publicly disclosed (predetermined cut score) to pass. A retake costs the full fee again — effective preparation with the 60 practice questions for the PR000370 exam is the economical path.
ServiceNow Certified System Administrator Sample Questions:
How are Workflows moved between instances?
- A. Workflows are moved using Application Sets
- B. Workflows cannot be moved between instances
- C. Workflows are moved using Transform Maps
- D. Workflows are moved using Update Sets
Correct Answer: D 🗳️
As it relates to ServiceNow reporting, which of the following statements describes what a metric can do?
- A. A metric is a report gauge used on homepages to display real-time data
- B. A metric is used to measure and evaluate the effectiveness of IT service management processes
- C. A metric is a time measurement used to report the effectiveness of workflows and SLAs
- D. A metric is a comparative measurement used to report the effectiveness of workflows and SLAs.
Correct Answer: B 🗳️
How is the Event Log different from the Event Registry?
- A. Event Log lists Events that were triggered by integrations, the Event Registry lists the Events that were triggered during the day (24-hour period)
- B. Event Log is formatted in the Log style, the Event Registry displays different fields
- C. Event Log contains generated Events, the Event Registry is a table of Event definitions
- D. Event Log is the same as the Event Registry
Correct Answer: C 🗳️
What is the name of the conversational bot platform that provides assistance to help users obtain information, make decisions, and perform common tasks?
- A. Connect Chat
- B. Virtual Agent
- C. Answer Agent
- D. live Feed
Correct Answer: B 🗳️
A REQ number in the Service Catalog represents...
- A. the individual item in the order.
- B. the task to complete.
- C. the stage.
- D. the order number.
Correct Answer: D 🗳️
