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To pass the MS-220 exam, IT professionals need to have a deep understanding of Exchange Online, including its architecture, components, and management. They must also be proficient in troubleshooting common Exchange Online issues, such as mailbox migrations, connectivity issues, and email delivery problems. IT professionals who pass the MS-220 exam will be recognized globally as experts in Exchange Online troubleshooting and management.

Reference: https://docs.microsoft.com/en-us/learn/certifications/exams/ms-220

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The Microsoft MS-220 exam is divided into several sections, each designed to test different skills and knowledge areas. The first section focuses on the candidate's ability to troubleshoot Exchange Online connectivity issues. This includes identifying and resolving issues related to Exchange Online configuration, network connectivity, and firewall rules. The second section evaluates the candidate's ability to troubleshoot Exchange Online performance issues, including issues related to server resources, database performance, and client connectivity.

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Microsoft MS-220 Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: Troubleshoot Exchange Online Configuration Issues	15-20%	- Troubleshoot Organization-wide Settings 1. Address book policies 2. Allowed file types - Troubleshoot Public Folder Issues 1. Hybrid public folder access 2. Public folder access 3. Mail-enabled public folders - Troubleshoot Provisioning Issues 1. Directory synchronization issues 2. Domain setup and configuration - Troubleshoot Recipient Issues 1. Recipient configuration 2. Address lists
Topic 2: Troubleshoot Mail Client Issues	20-25%	- Troubleshoot Calendaring Issues 1. Mailbox and calendar diagnostics 2. Calendar permissions 3. Delegation issues - Troubleshoot Calendar Sharing 1. Published calendar synchronization 2. External calendar sharing - Troubleshoot Mobile Device Issues 1. ActiveSync connectivity 2. Mobile synchronization logs 3. ABQ list analysis 4. Device access rules - Troubleshoot Connectivity and Authentication 1. Client access rules 2. Modern authentication issues 3. Outlook connectivity problems 4. Autodiscover issues
Topic 3: Troubleshoot Compliance and Retention Issues	25-30%	- Troubleshoot Retention Issues 1. Retention policy application issues 2. MRM diagnostics and message properties 3. Retention tags and actions 4. Retention age calculation - Troubleshoot Microsoft Purview Message Encryption and S/MIME 1. External recipient access issues 2. S/MIME troubleshooting 3. Encryption and decryption issues 4. Encryption-related mail flow rules 5. Protected message handling - Troubleshoot Compliance Issues 1. Search and purge email messages 2. Retention policies 3. eDiscovery permissions and actions 4. Mailbox holds and recoverable items
Topic 4: Troubleshoot Mail Flow Issues	20-25%	- Troubleshoot Exchange Online Mail Flow Issues 1. Review and interpret message headers 2. Troubleshoot delivery delays 3. Analyze mail flow rules and routing policies 4. Troubleshoot send and receive issues 5. Review and interpret message trace results - Troubleshoot Microsoft Defender for Office 365 Issues 1. Analyze spam classifications 2. Troubleshoot anti-spam policies 3. Troubleshoot quarantined messages 4. Validate SPF, DKIM, and DMARC - Troubleshoot Other Mail Flow Issues 1. Troubleshoot inbox rules 2. Identify triggered transport rules 3. Interpret NDR data 4. Analyze attachment blocking rules - Troubleshoot Mail Flow Issues with External Systems 1. Troubleshoot DNS-related issues 2. Troubleshoot SMTP certificate issues 3. Analyze SMTP protocol logs 4. Troubleshoot SMTP relay issues 5. Troubleshoot hybrid mail flow
Topic 5: Troubleshoot Hybrid and Migration Issues	10-15%	- Troubleshoot Migration Issues 1. Failed migrations 2. Public folder migration issues 3. Move request analysis 4. Data Consistency Score issues 5. Slow migrations 6. Migration endpoint creation issues - Troubleshoot Hybrid Configuration Issues 1. Remote recipient synchronization issues 2. Hybrid mail flow issues 3. Hybrid Configuration Wizard issues 4. Free/busy sharing issues