Walk into the MS-220 exam having already been there. The Microsoft Troubleshooting Microsoft Exchange Online practice exam at ValidExam fits you to the formal test atmosphere — 107 practice questions for the MS-220 exam, minimum time, maximum knowledge.

Microsoft MS-220 Exam Overview:

Certification Vendor:	Microsoft
Exam Name:	Troubleshooting Microsoft Exchange Online
Exam Number:	MS-220
Certificate Validity Period:	1 year (Microsoft role-based certification renewal policy)
Related Certifications:	Microsoft 365 Certified: Exchange Online Support Engineer Specialty
Available Languages:	Portuguese (Brazilian), Chinese (Simplified), Spanish, German, English, Japanese, Korean, French
Exam Price:	USD 165
Exam Duration:	120 minutes
Real Exam Qty:	40-60
Exam Format:	Multiple response, Multiple choice, Case study, Scenario-based questions
Passing Score:	700/1000
Sample Questions:
Exam Way:	Online proctored or authorized Pearson VUE test center
Pre Condition:	No mandatory prerequisite exam. Strong experience with Exchange Online, hybrid environments, PowerShell, and Microsoft 365 administration is recommended.
Official Syllabus URL:	https://learn.microsoft.com/en-us/credentials/certifications/resources/study-guides/ms-220

Microsoft MS-220 Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: Troubleshoot Exchange Online Configuration Issues	15-20%	- Troubleshoot Organization-wide Settings 1. Address book policies 2. Allowed file types - Troubleshoot Public Folder Issues 1. Hybrid public folder access 2. Public folder access 3. Mail-enabled public folders - Troubleshoot Provisioning Issues 1. Directory synchronization issues 2. Domain setup and configuration - Troubleshoot Recipient Issues 1. Recipient configuration 2. Address lists
Topic 2: Troubleshoot Mail Client Issues	20-25%	- Troubleshoot Calendaring Issues 1. Mailbox and calendar diagnostics 2. Calendar permissions 3. Delegation issues - Troubleshoot Calendar Sharing 1. Published calendar synchronization 2. External calendar sharing - Troubleshoot Mobile Device Issues 1. ActiveSync connectivity 2. Mobile synchronization logs 3. ABQ list analysis 4. Device access rules - Troubleshoot Connectivity and Authentication 1. Client access rules 2. Modern authentication issues 3. Outlook connectivity problems 4. Autodiscover issues
Topic 3: Troubleshoot Compliance and Retention Issues	25-30%	- Troubleshoot Retention Issues 1. Retention policy application issues 2. MRM diagnostics and message properties 3. Retention tags and actions 4. Retention age calculation - Troubleshoot Microsoft Purview Message Encryption and S/MIME 1. External recipient access issues 2. S/MIME troubleshooting 3. Encryption and decryption issues 4. Encryption-related mail flow rules 5. Protected message handling - Troubleshoot Compliance Issues 1. Search and purge email messages 2. Retention policies 3. eDiscovery permissions and actions 4. Mailbox holds and recoverable items
Topic 4: Troubleshoot Mail Flow Issues	20-25%	- Troubleshoot Exchange Online Mail Flow Issues 1. Review and interpret message headers 2. Troubleshoot delivery delays 3. Analyze mail flow rules and routing policies 4. Troubleshoot send and receive issues 5. Review and interpret message trace results - Troubleshoot Microsoft Defender for Office 365 Issues 1. Analyze spam classifications 2. Troubleshoot anti-spam policies 3. Troubleshoot quarantined messages 4. Validate SPF, DKIM, and DMARC - Troubleshoot Other Mail Flow Issues 1. Troubleshoot inbox rules 2. Identify triggered transport rules 3. Interpret NDR data 4. Analyze attachment blocking rules - Troubleshoot Mail Flow Issues with External Systems 1. Troubleshoot DNS-related issues 2. Troubleshoot SMTP certificate issues 3. Analyze SMTP protocol logs 4. Troubleshoot SMTP relay issues 5. Troubleshoot hybrid mail flow
Topic 5: Troubleshoot Hybrid and Migration Issues	10-15%	- Troubleshoot Migration Issues 1. Failed migrations 2. Public folder migration issues 3. Move request analysis 4. Data Consistency Score issues 5. Slow migrations 6. Migration endpoint creation issues - Troubleshoot Hybrid Configuration Issues 1. Remote recipient synchronization issues 2. Hybrid mail flow issues 3. Hybrid Configuration Wizard issues 4. Free/busy sharing issues

MS-220 Exam Questions Answered

What if I fail, and when do I receive my files?

Delivery is instant: payment triggers an automatic email within a minute — unlimited installations, and 24/7 customer assisting for any downloading or purchasing issue if nothing arrives within 2 hours. If you fail the corresponding MS-220 exam within 60 days of purchase, choose your remedy: a full refund (scanned enrollment slip plus the official Score Report PDF within 2 days of the exam; processed within 7 days), waiting for the next updated version free, or a free change to two other equal-value dumps. Excluded: exams within 3 days of purchase, candidate names that don't match the payer, and free or expired products.

How long is the MS-220 exam, and how many questions does it include?

120 minutes for 40-60 questions. Fit the atmosphere in advance: timed sessions in the ValidExam online engine make the formal pace feel practiced, not pressured.

What topics are tested in the MS-220 exam?

The Microsoft Troubleshooting Microsoft Exchange Online blueprint spans 5 domains — including Troubleshoot Exchange Online Configuration Issues (15-20%), Troubleshoot Mail Client Issues (20-25%), Troubleshoot Hybrid and Migration Issues (10-15%). Let the weightings direct your spare-time review; the full outline above lists every subtopic.

Can I try the Microsoft Troubleshooting Microsoft Exchange Online material free first?

Yes — download the free Microsoft Troubleshooting Microsoft Exchange Online demo and evaluate the material before paying. Purchases include 365 days of free updates, each new version emailed immediately upon release; renew afterward at 50% off.

Are there prerequisites for the MS-220 exam?

No mandatory prerequisite exam. Strong experience with Exchange Online, hybrid environments, PowerShell, and Microsoft 365 administration is recommended. Eligibility rules change periodically, so confirm the current requirements on the official page (official MS-220 exam page) before registering.

What is the Microsoft MS-220 exam for?

The Microsoft Troubleshooting Microsoft Exchange Online is Microsoft's certification exam for Microsoft 365, at the Associate level. It validates job-ready skills, and passing it marks you as a verified professional. Related credentials include Microsoft 365 Certified: Exchange Online Support Engineer Specialty.

How much is the MS-220 exam fee, and what score do I need to pass?

USD 165 per attempt, 700/1000 to pass. A retake costs the full fee again — effective preparation with the 107 practice questions for the MS-220 exam is the economical path.

Microsoft Troubleshooting Microsoft Exchange Online Sample Questions:

Question #1

A company uses Exchange Online in a multi-geo environment. A user named User1 has delegate permission to the mailbox of a user named User2. Auditing is enabled for the organization. All users are assigned Microsoft 365 E5 licenses.
You discover that all mailbox access to User2 is being logged. However, security policies mandate that only mailbox access from administrators should be audited.
You need to ensure that mailbox audit logs conform to the security requirements.
Solution: Run the following command: Set-MailboxAuditBypassAssociation -Identity User2 -AuditByPassEnabled $true Does the solution meet the goal?

A. Yes
B. No

Reveal Solution Discussion 0

Correct Answer: B 🗳️

Question #2

A company uses Exchange Online. The Exchange ActiveSync access setting is configured to quarantine.
A user named User1 removes a mobile device from Exchange.
When User1 tries to connect the same device to Exchange, the device is not quarantined.
You need to ensure that the device is quarantined.
How should you complete the command? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.

Reveal Solution Discussion 0

Correct Answer:

Question #3

You need to troubleshoot the issue reported by the Fabrikam. Inc. administrator. What should you do?

A. Create a DLP policy detection report.
B. Perform a message trace.
C. Create a non-delivery report.
D. Perform pipeline tracing.

Reveal Solution Discussion 0

Correct Answer: C 🗳️

Question #4

A company uses Exchange Online. The company creates dynamic distribution groups for managers of each department.
A manager reports that some of the users in their department are not receiving emails when sending messages to a dynamic distribution group named Group1.
You need to provide a membership list of Group1 to the manager.
How should you complete the command? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.

Reveal Solution Discussion 0

Correct Answer:

Question #5

A company uses Exchange Online.
A user reports they are not receiving emails with attachments from known senders.
You need to troubleshoot the issue.
Which two policies should you review? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.