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The MB-340 certification exam consists of 40-60 multiple-choice questions, and candidates have 120 minutes to complete the exam. MB-340 exam is available in English, Japanese, Korean, and Simplified Chinese. To pass the exam, candidates must score at least 700 out of 1000 points. Upon passing the exam, candidates will receive the Microsoft Certified: Dynamics 365 Commerce Functional Consultant Associate certification.
Reference: https://docs.microsoft.com/en-us/learn/certifications/exams/mb-340
The MB-340 exam measures your proficiency in designing and implementing Dynamics 365 Commerce solutions, as well as configuring and customizing the application to meet specific business requirements. Successful completion of the certification exam demonstrates that you have the ability to understand business processes and translate them into technical solutions. Furthermore, it verifies that you possess the essential skills to work collaboratively with stakeholders, team members, and customers to deliver successful projects. Overall, the MB-340 certification is an essential credential for anyone who wants to demonstrate their expertise in Microsoft Dynamics 365 Commerce and advance their career as a functional consultant.
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Microsoft MB-340 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Configure products, prices, discounts, loyalty, and affiliations | 25-30% | - Configure product hierarchy, attributes, and assortments - Manage pricing rules, trade agreements, and price adjustments - Set up discounts, promotions, and coupons - Implement loyalty programs, reward points, and tier management - Configure customer affiliations and groups |
| Configure Dynamics 365 Commerce Headquarters | 25-30% | - Manage retail workers, address books, and notifications - Configure prerequisites and commerce parameters - Configure organizational hierarchies and shared parameters - Configure payment methods, gift cards, and charge codes - Set up order fulfillment and distributed order management |
| Configure and manage Dynamics 365 Commerce call centers | 10-15% | - Process call center orders and inquiries - Manage continuity orders and installment billing - Configure fraud detection rules and order holds - Set up product catalogs and scripts - Create and configure call center channels |
| Manage e-commerce | 15-20% | - Implement customer self-service and account features - Configure omnichannel inventory and order synchronization - Manage online checkout, payments, and shipping - Set up product publishing and online merchandising - Configure e-commerce site channels and navigation |
| Manage Point of Sale (POS) in Dynamics 365 Commerce | 15-20% | - Configure retail stores, registers, and devices - Configure offline mode and inventory visibility - Manage cash management, shifts, and store operations - Define return policies and transaction processing - Set up POS functionality, profiles, and permissions |
