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What is the duration of the ITILF Exam
- Length of Examination: 60 minutes
- Number of Questions: 40
- Passing Score: 65%
- Format: Multiple choices, multiple answers
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BCS ITILF Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: ITIL Practices Overview | - Service desk - Change enablement - Service level management - Problem management - Incident management |
| Topic 2: Key Concepts of Service Management | - Organizations, service providers, service consumers - Service relationships and outcomes - Value and value co-creation |
| Topic 3: Four Dimensions of Service Management | - Organizations and people - Information and technology - Value streams and processes - Partners and suppliers |
| Topic 4: ITIL Service Value System (SVS) | - Guiding principles - Opportunity, demand, and value - Service value chain - Governance - Continual improvement |
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