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ITIL 4 Managing Professional Transition certification exam is divided into two parts, each with 40 multiple-choice questions. The first part covers the ITIL 4 Foundation content, which includes the Service Value System and its components, the Four Dimensions of Service Management, and the key concepts of ITIL 4. The second part covers the content of the ITIL 4 Managing Professional modules, which includes four modules: Create, Deliver and Support; Drive Stakeholder Value; High Velocity IT; and Direct, Plan and Improve. ITIL 4 Managing Professional Transition certification exam is ideal for IT professionals who have already achieved the ITIL v3 Expert certification and want to stay up-to-date with the latest ITIL framework.
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ITIL 4 Managing Professional Transition Certification Exam is designed for IT professionals who have already obtained the ITIL v3 Foundation certification and want to upgrade their knowledge and skills to ITIL 4. ITIL-4-Transition exam is designed to test candidates on their understanding of the ITIL 4 framework, including its key concepts, principles, and practices. It also covers the four ITIL Managing Professional modules, which include ITIL 4 Specialist Create, Deliver and Support, ITIL 4 Specialist Drive Stakeholder Value, ITIL 4 Specialist High Velocity IT, and ITIL 4 Strategist Direct Plan and Improve.
ITIL ITIL-4-Transition (ITIL 4 Managing Professional Transition) Certification Exam is a globally recognized certification that validates the skills and knowledge required for IT professionals to transition from ITIL v3 to ITIL 4. ITIL 4 Managing Professional Transition certification exam is designed to assess an individual's understanding of the ITIL 4 framework and its key concepts, principles, and practices. ITIL 4 Managing Professional Transition certification exam is ideal for IT professionals who have previously passed the ITIL v3 Foundation exam and are looking to upgrade their knowledge and skills to the ITIL 4 framework.
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ITIL ITIL-4-Transition Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Direct, Plan and Improve (DPI) | 20% | - Continual improvement and organizational change - Governance and management control - Strategic planning and direction setting |
| Create, Deliver and Support (CDS) | 20% | - Value streams and processes for creation and delivery - Service performance and quality management - Service design, development and delivery |
| ITIL 4 Core Concepts and Differences from Previous Versions | 20% | - Main differences between ITIL v3 and ITIL 4 - Key concepts and definitions in ITIL 4 - Service value system and service value chain |
| Drive Stakeholder Value (DSV) | 20% | - Customer journey mapping and experience management - Service consumption and value realization - Stakeholder relationship management |
| High Velocity IT (HVIT) | 20% | - Rapid service delivery and continuous improvement - Agile, Lean and DevOps principles and practices - Operating models for high-speed digital environments |
ITIL 4 Managing Professional Transition Sample Questions:
Which high velocity IT objective considers an organization's ability to continue providing business services when disruptive events affect its digital products?
- A. Assured conformance
- B. Fast development
- C. Valuable investments
- D. Resilient operations
Correct Answer: D 🗳️
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A good way to apply the ITIL guiding principle "keep it simple and practical" is to:
- A. Adopt a practice which is easy to follow
- B. Re-use nothing from the current state
- C. Communicate so that the audience will hear
- D. Understand that fast does not mean incomplete
Correct Answer: A 🗳️
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Which is a method for value-driven, data-driven and user-centered service design?
- A. Stakeholder analysis
- B. Design thinking
- C. Balanced scorecard
- D. The MoSCoW method
Correct Answer: D 🗳️
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What is the CORRECT order for the three phases of problem management?
- A. Problem control, error control, problem identification
- B. Problem identification, problem control, error control
- C. Problem identification, error control, problem control
- D. Error control, problem control, problem identification
Correct Answer: B 🗳️
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Which term is used to describe removing something that could have an effect on a service?
- A. An incident
- B. A change
- C. An IT asset
- D. A problem
Correct Answer: B 🗳️
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