Whistlekleen is a national dry cleaning and laundry organisation with 50 shops. You are conducting an EMS surveillance audit of Head Office and are sampling environmental performance measurement. You find that
80 per cent of failures to meet performance criteria originate from five shops in the same region. Most of these failures relate to the release of volatile organic compounds (VOCs) that exceeded regulations. The Environmental Manager tells you that these are the oldest shops in the organisation. The cleaning equipment needs replacing but the organisation cannot afford it at the moment.
On raising the matter with senior management, you are told that there are plans to replace the equipment in these shops over the next five years.
When reviewing the nonconformity report files, you find that the organisation is facing a legal dispute with the environmental authority over multiple breaches of environmental legislation.
Select the three best options for how this dispute should be handled by the organisation through its EMS.

• A. Advise the authority that the faulty equipment will be maintained more often.
• B. Offer to compensate employees for possible health implications.
• C. Give an explanation to the authority of what went wrong.
• D. Advise the authority that timely corrective action will be taken.
• E. Conduct an internal enquiry to establish who is to blame.
• F. Investigate changing the cleaning process to use chemicals with lower VOC content.
• G. Monitor VOC emissions to ensure compliance with legal requirements.
• H. Ask to settle the court case by negotiation with the authority.

A large public library established an EMS in accordance with ISO 14001 requirements, which was third-party certified 10 years ago. You are performing the second surveillance audit of the third certification cycle. The audit plan included an audit of the Director as the last interview before the closing meeting.
During the interview with the Director, you audit clause 6.2 (Objectives and planning to achieve them). The dialogue is as follows:
You: Could you please tell me which environmental objectives were defined for last year and show evidence of their achievement?
Director: Yes. We had defined three objectives. As you can see from our Annual Plan, one of them was to separate our waste into four categories: paper, plastics, metals, and food. Before, we had only three (plastic and paper were disposed of together). The deadline is in six months. We developed an Action Plan to achieve this objective.
Which six of the questions would you ask related to this objective?

• A. Was the Environmental Manager responsible for its establishment?
• B. Did you communicate it to relevant personnel?
• C. What resources did you need?
• D. How is it being monitored?
• E. Is it measurable?
• F. How and when will you update it, as appropriate?
• G. Was it approved by the Director?
• H. What happens if the completion date is not achieved?
• I. Did you keep any documented information?
• J. Is it consistent with the environmental policy?

The audit lifecycle describes the ISO 19011 process for conducting an individual audit.
Which two of the following are part of conducting the audit activities?

• A. Hold the opening meeting
• B. Determine audit feasibility
• C. Distribute the audit report
• D. Assign work to the audit team
• E. Determine audit conclusion
• F. Verify corrective action effectiveness

You are conducting a Stage 2 certification audit of Herbaluxe, a pharmaceutical organisation manufacturing vitamins and other healthcare medicines. In a separate area at the centre of their large site, a supplier produces oxygen that is piped directly into the manufacturing processes of Herbaluxe. They also deliver oxygen in bulk tankers to other customers. When you review the environmental aspects register, you find that the only environmental aspect recorded for this arrangement relates to the heavy goods vehicles of the supplier transiting the site.
You ask the EMS Manager about the environmental consequences of this arrangement for Herbaluxe and are told that they are not significant, since the supplier provides its own services for water, sewage, waste, and energy. The EMS Manager tried unsuccessfully to communicate with the supplier, who is located inside the Herbaluxe site and outside the scope of the EMS.
You raise a non-conformance against clause 6.1.2 of ISO 14001:
" Herbaluxe does not maintain documented information on aspects/impacts related to activities, products and services of the oxygen supplier. " Which combination of two of the following actions proposed by Herbaluxe would permit you to close out the nonconformity?

• A. Herbaluxe will update its documented information on aspects/impacts to include those related to the oxygen supplier.
• B. Herbaluxe will expand its audit programme to include audits of the oxygen supplier ' s organisation.
• C. The oxygen supplier will be requested to implement an ISO 14001 management system within the next
  3 months.
• D. The oxygen supplier will be requested to undertake a full environmental survey of its processes.
• E. Herbaluxe will suggest that the oxygen supplier should undertake training in environmental awareness.
• F. Herbaluxe will retrieve environmental data on a monthly basis from the on-site supplier.

A chain of 10 paint shops in a city has established an EMS following the requirements of ISO 14001, which was third-party certified 10 years ago. You are performing a second-party audit. The audit plan included an interview with the General Manager (GM). The dialogue was as follows:
You: Hi, good evening, I have seen a well-developed environmental risk assessment process. However, I did not find the identification of emergency situations included in the results of this process. The Environmental Manager (EM) could not provide me with an acceptable answer to this question.
GM: The EM joined us 2 months ago, and he may not know some decisions we made some time ago, when we first certified our EMS. During those days, I met with all 10 supervisors and asked them what the emergencies were that they feared most. They unanimously said: fire. That was it. This is the only emergency we care of. As far as I remember we do not test the plan very often because the supervisors of all our 10 shops know it very well. The auditors of our certification body accepted this. We did not have a fire in the last 10 years.
What evidence would you need to review to determine conformity with ISO 14001 in this scenario? Select six.

• A. Records of the specific fire combat training of workers
• B. Reports of audits from the certification body
• C. Reports of the last two fire drills you performed
• D. General competence records of all 10 supervisors
• E. Signage related to health and safety in each shop
• F. Replacements of supervisors of each shop when they are absent (for any reason)
• G. Reports of the management reviews
• H. Results of the inspection of fire extinguishers
• I. More details on whether the risk assessment process was applied to emergencies
• J. Shops that have tested the plan in the last 10 years
• K. Minutes of the meeting with supervisors where a fire was determined as the only emergency situation