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Genesys GCP-GCX certification is recognized globally and is highly valued in the industry. It is an indication that the candidate has the skills and knowledge needed to use the Genesys Cloud CX platform to its fullest potential. Genesys Cloud CX Certified Professional - Consolidated Exam (GCP-GCX日本語版) certification helps individuals stand out in a crowded job market and can lead to new career opportunities. In addition, the certification provides employers with a way to identify and hire qualified professionals who can help them get the most out of their investment in Genesys Cloud CX.
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Genesys GCP-GCX Certification Exam is a consolidated exam that combines the content from the Genesys Cloud Certified Professional, Genesys Cloud Certified Associate, and Genesys Cloud Certified Specialist exams. This consolidated exam provides a comprehensive assessment of the candidate's knowledge and skills in all aspects of Genesys Cloud CX. GCP-GCX-JPN exam consists of 60 multiple-choice questions and must be completed within 90 minutes. Candidates must achieve a score of 70% or higher to pass the exam and earn the Genesys GCP-GCX certification. Genesys Cloud CX Certified Professional - Consolidated Exam (GCP-GCX日本語版) certification is valid for two years and can be renewed by passing a recertification exam or by earning credits through Genesys Cloud CX training courses.
Genesys GCP-GCX日本語 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Genesys Cloud CX Architecture and Core Concepts | 20% | - Access and navigation - Platform overview and components - Licensing models and capabilities |
| Topic 2: User and Organization Management, Security, and Compliance | 15% | - Security settings and compliance requirements - User setup, roles, and permissions - Groups, departments, and organization structure |
| Topic 3: Integrations, Data Actions, and System Administration | 10% | - System maintenance, backup, and troubleshooting - Third-party integrations and APIs - Data actions and web services |
| Topic 4: Routing and Interaction Management | 20% | - Omnichannel interactions: voice, email, chat, messaging - ACD routing strategies - Architect flow design and implementation |
| Topic 5: Reporting, Analytics, and Quality Management | 15% | - Call recording, evaluation forms, and quality monitoring - Custom reports and data insights - Dashboards, views, and standard reports |
| Topic 6: Core Contact Center Configuration | 20% | - Schedules, holidays, and time zones - Queues, skills, and proficiency models - Scripts, flows, and IVR configuration |
