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Salesforce Certified Field Service Consultant Sample Questions:

1. Northern Trail Outfitters (NTO) wants to automatically dispatch a Technician's next two Service Appointments after the Technician completes their current Service Appointment. NTO wants to be consistent across all of the Service Territories and control thenumber of Service Appointments that are pushed to the Technician.
What automated processing should the Consultant configure upon Work Order completion to dispatch the next two Appointments?

A) Build a Workflow Rule.
B) Create an Apex Trigger.
C) Configure an Auto Dispatch Scheduled Job.
D) Enable Drip feed Dispatch.

2. universal container requires trained inspectors to make 3 site visits per year to inspect the container customers' sites. These visits must be scheduled within 14 days of inspection due date.
What are two ways aConsultant can configure maintenance plans to meet the requirements?
Choose 2 answers

A) Associate work type called site to maintenance plan
B) Auto generate work order with a 14 days generation horizon
C) Associate a required skill call site visits to maintain plans
D) Auto generate work order with 14-day generation time frame

3. AW Computing uses a private record access model in the sales, support, and field service organizations.
How should the systemadministrator ensure that the technicians have the appropriate access to the service appointments dispatched to them?

A) Enable the sharing features in the Field Service settings in the Setup menu.
B) Create a user territory for the technicians' primary and secondary territories.
C) Configure a sharing rule to share dispatched service appointments with the assigned resource.
D) Create a process to change the owner of the serviceappointment to the assigned technician.

4. At Northern TrailOutfitters (NTO), agents are expected to complete a variety of tasks. They create cases and work orders, and need Read access to work types and work rules. They also book and manage appointments, assign mobile resources, and optimize their mobile workforce's schedule.
What is the best permission set{s) a consultant should
recommend assigning to NTO agents?

A) Agent
B) Agent and Resource
C) Mobile, Agent, and Resource
D) Dispatcher

5. Northern Trail Outfitters has hired a contractor to help with service calls on an as-needed basis. The contractor should be limited to travel a maximum of 50 minutes from home.
Which action should a consultant recommend?

A) Include a Match Fields work rule.
B) Check 'Keep TheseAppointments Scheduled'.
C) Assign a high efficiency score.
D) Link rules to Relevance Groups.

Solutions: