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SAP C_TCRM20_73 exam is divided into several topics that provide a complete overview of CRM processes and functions. These topics include SAP CRM fundamentals, business partner processing, account management, activity management, the opportunity management process, transaction processing, actions, and pricing in CRM. This comprehensive exam enables professionals to understand and apply concepts like sales, marketing, and service with SAP CRM's functionalities. This also allows businesses to utilize the features of SAP CRM effectively.
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SAP C-TCRM20-73 certification exam is a testament to a candidate's ability to understand and implement basic functions of SAP CRM in businesses of different industry segments. Passing the exam validates the candidate's skills and knowledge to effectively manage the various customer-centric business processes that drive business growth and success.
SAP C_TCRM20_73 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Master Data Management | - Product master data - Business partner concepts |
| Sales Processing | - Sales order processing in CRM - Sales cycle and opportunities |
| SAP CRM Basics | - Integration with SAP ERP and other systems - Architecture and components of SAP CRM |
| Reporting and Analytics | - Standard reporting tools in SAP CRM - Analytics and monitoring |
| Marketing | - Segmentation and lead management - Campaign management |
| Service Management | - Service requests and transactions - Service processing and support |
| System Configuration Overview | - Organizational management - Basic customizing in SAP CRM |
| Interaction Center and Web UI | - CRM Web UI navigation and personalization - Interaction Center basics |
