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To pass the certification exam, you will need to demonstrate your ability to effectively manage and merchandise a B2C Commerce Cloud store. You will be required to complete a series of multiple-choice questions and scenario-based questions that will test your knowledge and practical skills in various areas of eCommerce.
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Salesforce CCM-101 is a certification exam that focuses on managing and merchandising a B2C Commerce Cloud store. CCM-101 exam measures the ability of candidates to effectively configure and manage a B2C Commerce Cloud store while maximizing customer engagement and revenue. Manage and Merchandise a B2C Commerce Cloud Store - Extended certification is designed for professionals who are responsible for managing and merchandising a B2C Commerce Cloud store, including administrators, developers, and business users.
Salesforce CCM-101 certification exam covers a wide range of topics related to managing and merchandising a B2C Commerce Cloud store. CCM-101 exam is divided into several sections, each of which focuses on a specific aspect of the platform. Some of the topics covered in the exam include storefront design and layout, product catalog management, pricing and promotions, customer segmentation and targeting, order management, and analytics and reporting. Candidates are expected to have a thorough understanding of each of these topics to pass the exam.
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Salesforce CCM-101 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Store Setup and Configuration | - Business manager setup - Site structure and configuration |
| Analytics and Reporting | - Store performance metrics - Sales reporting and insights |
| Merchandising and Pricing | - Pricing strategies and price books - Promotions and discounts configuration - Product sorting and ranking |
| Content Management | - Page design and experience management - Content assets and slots |
| Catalog and Product Management | - Product data modeling - Catalog organization and categories |
| Order Management | - Customer order handling - Order lifecycle processing |
