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IBM C1000-180 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Multi-channel / Multi-modal Integration | 10% | - Cross-channel management - Telephony, SMS, and web chat integration |
| Analysis and Optimization | 12% | - Analytics and performance monitoring - Improving assistant performance |
| Build Conversational Flows | 20% | - Build actions and responses - Testing and debugging assistants - Configure AI capabilities |
| Backend Integrations | 10% | - Webhooks implementation - External service integrations |
| watsonx Integration | 12% | - Retrieval-Augmented Generation (RAG) conversational search - Integrate with watsonx.ai for generative AI capabilities |
| Deployment and Publishing | 8% | - Previewing and publishing assistants - Environment management |
| Conversational AI Design | 16% | - Design assistant structure (domains, channels, integrations) - Industry use cases and conversational design principles - Design conversational flows and handoff strategies |
| Administration and Security | 12% | - Security, backup, and disaster recovery - Pricing and operational management - Access control (IAM) |
