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Salesforce Arch-302 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Multi-Cloud Architecture | 28% | - Design scalable Salesforce multi-cloud solutions
|
| Operational Excellence | 23% | - Monitor and optimize platform operations
|
| Implementation Strategy | 22% | - Plan deployment and delivery methodology
|
| Discovery and Customer Success | 27% | - Facilitate customer engagement and requirement gathering
|
Salesforce Certified B2C Solution Architect Sample Questions:
Universal Containers is currently using B2C Commerce and Service Cloud for its commerce and service needs. A new CMO has recently Joined and has asked why there is such a strong disconnect between all their marketing systems and their commerce tool. They do not want to force a new marketing too* on all the business units but they do want all of them integrated, with commerce underlying all.
Which recommendation can a Solution Architect make that will work with their existing technology investments'
- A. Recommend CRM Analytics to integrate with their existing marketing data sources and create a single view of the customer with the B2C Commerce Connector
- B. Recommend Marketing Cloud to integrate with their existing marketing tools and provide a single view into commerce with the B2C Commerce APIs
- C. Recommend CDP to integrate with their existing marketing tools and create individual profiles into commerce with the Commerce COP Connector
- D. Recommend CDP to replace their existing marketing tools and maintain a single view into commerce with the Commerce CDP Connector
Correct Answer: C 🗳️
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An organization currently has separate teams supporting Service Cloud, Marketing Cloud, store operations with a point-of-sale solution, and eCommerce with Commerce Cloud. Each business unit has their own key performance indicators (KPIs) but the organization is struggling to understand the big picture and improve customer engagement with the brand.
In which two ways would Salesforce CDP help in this scenario?
Choose 2 answers
- A. It can power experiences through other channels like Marketing Cloud Engagement by activating customer segments.
- B. It provides cross-channel analytics using pre-built, native dashboards and charts within the unified profile.
- C. It creates one Individual record that replaces the system-specific records in other products, creating a unified view of the customer.
- D. It ingests customer data from each system and uses matching rules to find records representing the same person, uniting them under a Unified Individual.
Correct Answer: A,D 🗳️
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A university is considering using Experience Cloud so its students can interact with advisors who have Service Cloud licenses. The university would like to offer the easiest path for existing students to log in while still maintaining security. They have an on-premises Active Directory identity provider and use Google Workspace (formerly known as G Suite) for student email addresses.
What should a Solution Architect recommend?
- A. Implement Active Directory and Salesforce Identity for SAML delegated Single Sign On.
- B. Implement Social Sign On with Openld Connect and Google Workspace as Auth Provider.
- C. Implement Aloha template for students to access email with Salesforce Authenticator app.
- D. Implement OAuth 2.0 authentication protocol with Google Workspace as Service Provider.
Correct Answer: B 🗳️
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A company currently uses B2C Commerce and Service Cloud for one of its storefronts. They are now considering implementing the 'Order on Behalf of flow. Which consideration must a Solution Architect keep in mind while implementing the 'Order on Behalf of flow?
- A. The Service Cloud Connector can work with any valid Service Cloud user. There is no specific need for an Integration User with administrative rights.
- B. The Service Cloud Connector enables data synchronization through SOAP services using Service Cloud and B2C Commerce. REST services are not available for such data synchronization needs.
- C. The Service Cloud Connector is not available for guests or anonymous storefront shoppers. Use Order on Behalf with registered B2C Commerce customer accounts.
- D. The Service Cloud Connector does not require B2C Commerce to be registered as a remote site as long as the Service Cloud org and B2C Commerce realm are in the same geographic region.
Correct Answer: C 🗳️
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Universal Containers has an existing loyalty program that rewards its customers for purchases and frequent shopping with points that can be redeemed in store or online. They want to transform their existing loyalty program by investing in tools like Marketing Cloud, Salesforce Loyally Management and COP- They want to start segmenting their most loyal customers based or their online engagement and purchase history.
Which three actions should a Solution Architect recommend they consider taking with the tools they are investing In?
Choose 3 answers
- A. Create Journeys by tiers in Marketing Cloud
- B. Curate tiered experiences in Loyalty Management
- C. Curate tiered experiences in Marketing Cloud
- D. Segment Individuals within CDP C.Q Segment Journeys within CDP
Correct Answer: A,B,C 🗳️
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