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Salesforce AP-207 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Solution Design | 36% | - Design future state business processes - Define future state architecture - Understand deployment tools and best practices - Define security and data access model - Map Energy and Utilities Cloud components to requirements - Validate data model fitment |
| Implementation | 38% | - Post-sales process enablement - Product and pricing configuration - Industry-specific component setup - Contract management configuration - Order Capture setup - Data migration and integration - Initial setup and configuration - License and access management |
| Discovery | 13% | - Understand current state architecture - Document customer business needs, value and vision - Identify gaps between requirements and standard capabilities |
| Test and Deploy | 13% | - User acceptance testing management - Testing strategy and scenario design - Deployment planning and execution |
Salesforce Energy and Utilities Cloud Accredited Professional Sample Questions:
A utility company has seen a high number of calls from customers expressing their inability to pay an outstanding amount. The utility company would like to provide its customers with an aption to pay in installments.
How can the utility company best meet these requests using Energy and Utilities Cloud?
- A. Consolidate product catalogs and price books and establish an automated process across the entire revenue lifecycle.
- B. Use Revenue Cloud to easily accelerate cash collection with and support any charge type, sales order, or payment schedule.
- C. Use the Create Payment Plan action in the Contact Center Console.
- D. Work with an external debt collection agency to ensure customers pay their outstanding amount.
Correct Answer: C 🗳️
An energy company provides gas and electricity services to some of its customers, but not all When a new customer moves in, what object is used to determine what type of service is available at the premise?
- A. Meter
- B. Asset
- C. Account
- D. Service Point
Correct Answer: D 🗳️
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Which are the two essential deployment steps for migrating Utilities Self Serve Portal from one org to another?
Choose 2 answers
- A. Create customer community user profiles for the Utilities self-serve portal.
- B. Select Self-Serve Portal components from the Energy and Utilities Cloud industry Process Library.
- C. Set up Utilities self-serve templates on your target org.
- D. Create an Experience cloud site to set up a sample digital experience site on your target org.
Correct Answer: C,D 🗳️
An energy and utilities company wants to use objects for multi-site locations What three objects can they use out of the box?
- A. Quote
- B. Premises
- C. Service Account
- D. Asset
- E. Service Point
Correct Answer: B,C,E 🗳️
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A multinational energy company distributes energy to several countries with different tariffs. For their Energy and Utilities Cloud implementation, they want to allow each country only to have access to its respective price.
How can this be done with Industries CPQ?
- A. One Price List should be configured for each country, and Advanced Rules need to be configured to make the Price List eligible only for its respective country.
- B. One Price Book should be configured for each country, and Context Rules need to be configured to make the Price Book eligible only for its respective country.
- C. One Price List should be configured for each country, and Context Rules need to be configured to make the Price List eligible only for its respective country.
- D. One Price Book should be configured for each country, and Advanced Rules need to be configured to make the Price Book eligible only for its respective country.
Correct Answer: C 🗳️
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