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Apple 9L0-064 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Security and Privacy | - User privacy and account management - Firmware passwords and security settings - Gatekeeper and malware protection |
| Topic 2: File System and Storage Management | - FileVault 2 encryption - Time Machine backup and restore - Disk Utility and disk troubleshooting |
| Topic 3: OS X Installation and Configuration | - OS X Recovery and startup options - Configuring system settings and user accounts - Installing OS X Mountain Lion |
| Topic 4: Application and System Troubleshooting | - Application launch and compatibility issues - Preference files and user environment troubleshooting - Console, logs, and diagnostic tools |
| Topic 5: Hardware and Peripheral Troubleshooting | - Power, startup, and performance issues - External devices and peripherals - Mac hardware diagnostics |
| Topic 6: Network and Sharing | - File sharing and permissions - Network configuration and troubleshooting - iCloud and network services |
Apple OS X v10.8 Troubleshooting Sample Questions:
1. Which of the following are supported connection methods when transferring data from a PC to a Mac using Migration Assistant? SELECT TWO:
A) Fibre Channel
B) Wi-Fi networking
C) Online Backup Services
D) Ethernet networking
E) Target Disk Mode
2. Which statement about FileVault 2 is TRUE?
A) There is no way to recover data from a FileVault 2 protected volume if a login password is lost.
B) FileVault 2 can only be enabled on non-administrator user accounts.
C) When a user enables FileVault 2, the startup volume is encrypted and access to the volume is password protected.
D) Once a user enables FileVault 2, it cannot be disabled.
3. Your customer enabled FileVault 2. He also forgot the administrator password. How should you help this customer?
A) Startup from OS X Recovery and open the Firmware Password utility.
B) Inform the customer that he can unlock the disk using the recovery key created when FileVault 2 was enabled.
C) Help the customer erase the hard disk and reinstall OS X Mountain Lion. All of the data is lost if a customer forgets the administrator password.
D) Startup from OS X Recovery and choose the Unlock Disk option.
4. 
Please examine the image above. A customer with a MacBook Air (13-inch, Mid 2011) sees this image on his screen. What would cause his Mac to display this image at startup?
A) Internet Recovery has started downloading the OS X Recovery system image.
B) EFI has detected a hardware issue.
C) Apple Service Diagnostics is loading.
D) The Mac is starting up from an external USB or Thunderbolt storage device.
5. Burl is developing an application named DeaderEnd on a shared Mac at work. He wants to keep the application private until he has finished it. Which choice below will keep the application private?
A) /Users/Shared/DeaderEnd.app
B) /Applications/DeaderEnd.app
C) /System/Library/Applications/DeaderEnd.app
D) /Users/Burl/Desktop/DeaderEnd.app
Solutions:
| Question # 1 Answer: B,D | Question # 2 Answer: C | Question # 3 Answer: B | Question # 4 Answer: A | Question # 5 Answer: D |
