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Avaya 78201X exam is designed for professionals who want to enhance their skills and knowledge in the field of Avaya IP Office™ Platform Support. Avaya IP Office™ Platform Support Certified Exam certification validates the expertise of candidates in configuring, managing, and troubleshooting Avaya IP Office™ Platform Support solutions. 78201X exam measures the proficiency of candidates in areas such as IP Office™ Platform architecture, installation and upgrades, system administration, networking, and security.
Reference: https://www.avaya-learning.com/lms/#/training/catalog/offering/23005
Avaya 78201X certification exam is a vendor-neutral certification that is recognized globally. It is designed to help individuals demonstrate their technical expertise and proficiency in Avaya IP Office™ Platform support. 78201X exam covers a broad range of topics, including advanced networking, security, and troubleshooting.
Avaya 78201X (Avaya IP Office™ Platform Support Certified) Certification Exam is designed to validate the skills and knowledge of professionals who are responsible for supporting Avaya IP Office™ Platform. Avaya IP Office™ Platform Support Certified Exam certification exam is intended for individuals who have experience in installing, configuring, and troubleshooting Avaya IP Office™ Platform. The Avaya 78201X exam is a vendor-neutral certification that is recognized globally, providing an opportunity for professionals to demonstrate their expertise in this field.
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Avaya 78201X Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: System Administration and Management | 25% | - User, extension and group management - System backup, restore and monitoring - Security settings and access control - Maintenance and update procedures |
| Topic 2: IP Office Platform Architecture and Components | 20% | - Platform functionality and communication services - Licensing and system capacity - System hardware and software components |
| Topic 3: Troubleshooting and Support | 20% | - Support resources and escalation process - Using diagnostic tools and logs - Diagnosing system and connectivity issues - Resolving call quality and service problems |
| Topic 4: Feature Configuration and Unified Communications | 20% | - Call routing and dial plan configuration - Mobility and remote worker solutions - Voicemail and messaging features - Integration with third-party systems |
| Topic 5: Installation and Initial Configuration | 15% | - Basic network configuration and connectivity - Hardware installation and setup - Software installation and upgrade |
