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Cisco Troubleshooting Cisco Unified Communications v8.0 (TVOICE v8.0) Sample Questions:
1. Refer to the exhibit. You have received a trouble ticket that two engineers at the HQ site tried to conference at a user location at the Branch site and the ad-hoc conference failed.
Further investigation reveals that the remote user can occasionally be conferenced in. Phones are configured to use G.711 for intra-site calls and G.729 for inter-site calls. All phones at the remote site are configured to use MRGL_Branch, which contains only the media resource group named BRANCH.
What should be done to correct this issue?
A) The number of sessions allowed per conference should be increased.
B) Additional hardware conference resources should be added.
C) The software conference bridge CFB_2 should be removed from the Branch media resource group.
D) The hardware conference bridge CFB0012005FEEF1 should be listed first in the Branch media resource group so it is utilized if it is available.
2. When users in headquarters call branch office users over the WAN link, branch users report poor audio quality. Headquarters users consistently experience acceptable audio quality.
Which troubleshooting approach most directly improves the audio quality of the branch users?
A) Make the headquarters router configuration for LLQ match the branch router.
B) Make the branch router configuration for LLQ match the headquarters router.
C) Make the headquarters router configuration for CBWFQ match the branch router.
D) Make the branch router configuration for CBWFQ match the headquarters router.
3. As a network technician, you should know the VoIP network components well. Which one of the following components can provide the CAC, bandwidth control and management, and address translation?
A) Gateway
B) Gatekeeper
C) Call agent
D) MCU
4. Refer to the exhibit.
An IP phone that is connected through a Cisco Catalyst 3750 Series Switch is failing to register with Cisco Unified Communications Manager. When the user presses the settings button on the phone, the Operational VLAN ID shows a blank entry. What is the most likely cause for this issue?
A) The trunk encapsulation is missing. The trunk must be configured for dot1.Q.
B) The spanning tree portfast command needs to be removed.
C) Cisco Discovery Protocol is disabled on the switch
D) The switch may not be supplying inline power.
E) The Operational VLAN ID of the phone always shows as blank. The Admin VLAN ID should be
110.
5. When parsing trace output after the call routing decision and path selection have been made, which two records can be found in the CCM|RouteList? (Choose two.)
A) PretransformCallingPartyNumber
B) RouteListName
C) findLocalDevice
D) PretransfromDigitString
E) RouteListCdrc
F) CallingPartyNumber
Solutions:
Question # 1 Answer: C | Question # 2 Answer: A | Question # 3 Answer: B | Question # 4 Answer: C | Question # 5 Answer: B,E |