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Cisco 642-091 valid exam - in .pdf Free Demo

  • Exam Code: 642-091
  • Exam Name: CRM Express lntegration
  • Last Updated: Sep 04, 2026
  • Q & A: 49 Questions and Answers
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  • Exam Code: 642-091
  • Exam Name: CRM Express lntegration
  • Last Updated: Sep 04, 2026
  • Q & A: 49 Questions and Answers
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Cisco 642-091 Exam Syllabus Topics:

SectionObjectives
Microsoft CRM Integration with Cisco IP Communications- Desktop integration workflows
  • 1. Caller information synchronization
    • 2. Agent desktop integration (CAD)
      - Troubleshooting and operation
      • 1. Event logging and diagnostic methods
        • 2. Integration failure resolution
          Cisco CRM Communications Connector- Connector architecture
          • 1. CADLink intermediary function
            • 2. TAPI message handling and caller ID mapping
              - Configuration and deployment
              • 1. Client configuration for CRM integration
                • 2. Call event configuration and routing logic
                  Cisco CRM Express Integration Concepts- Integration with Cisco Contact Center Express
                  • 1. IPCC Express integration model
                    • 2. Call event handling (ringing, answer, drop)
                      - CRM Express architecture and components
                      • 1. Cisco Agent Desktop integration overview
                        • 2. CTI-based communication mechanisms

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