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What is the duration of the 500-052 Exam
- Number of Questions: 45-55
- Length of Examination: 60 minutes
- Format: Multiple choices, multiple answers
- Passing Score: 70%
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Cisco 500-052 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: IVR and Scripting | - IVR call flow design - Cisco Unified CCX scripting fundamentals - Prompt management and localization |
| Topic 2: Agent and Desktop Integration | - Supervisor and reporting tools - Agent skill-based routing - Cisco Finesse configuration |
| Topic 3: Administration and Troubleshooting | - System administration tasks - Common deployment issues and resolution - Monitoring and logging |
| Topic 4: Call Routing and Call Flows | - Basic and advanced call routing concepts - Dial plan integration - Contact service queues and triggers |
| Topic 5: UCCX Architecture and Components | - Cisco Unified Contact Center Express architecture overview - Integration with Cisco Unified Communications Manager (CUCM) - System sizing and deployment models |
