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Cisco Implementing Cisco Collaboration Cloud Customer Experience Sample Questions:

1. A Webex Contact Center engineer is configuring a new Webex Contact Center tenant and wants to implement digital channels. Which two actions must be taken before setting up digital channels? (Choose two.)

A) Complete Webex CC Engage integration authorization in Webex Connect.
B) Complete Webex CC Engage integration authorization in Webex Engage.
C) Complete Webex CC Task integration authorization in Webex Connect.
D) Complete WxCC Task integration authorization in Webex Engage.
E) Complete Webex CC Task integration authorization in Webex Engage.

2. The Webex app can be accessed from the Agent Desktop to allow agents to communicate with fellow agents, supervisors, or SMEs. Which two parameter-value combinations are required in the Desktop Layout for the Webex app to be displayed? (Choose two.)

A) "comp": "agentx-webex"
B) "desktopChatApp": {"webexConfigured": true}
C) "webexApp": {"enabled": true}
D) "webexAppEnabled":true
E) "comp": "webex-app"

3. Refer to the exhibit. A Webex Contact Center agent-initiated outbound email did not reach the recipient. While investigating, a Webex Contact Center engineer sees this output in Webex Connect Debug Console tool. Which two mistakes cause this issue? (Choose two.)

A) incorrect email asset SMTP server address
B) incorrect email asset SMTP server port
C) incorrect email asset SMTP server username
D) email asset not registered to Webex Engage
E) incorrect email asset SMTP server security method

4. The agents in your team accept voice, email, and chat interactions, but a few agents cannot focus on multiple interactions. Which multimedia profile type must be configured for agents to focus only on one contact?

A) Voice Only
B) Exclusive
C) Blended Real Time
D) Blended

5. A customer wants to enable the Real Time Transcription (RTT) feature only for specific queues.
This feature is enabled by using the Start Media Stream node in Flow Designer, so the administrator decides to control the enablement using a function. The function must check two input variables: queue_ID for the selected agent queue (a string) and queue_IDs for the list of queues that require the RTT feature (a list of dictionaries, where each dictionary has an id key for the queue ID). The function returns a boolean variable rtt_Enabled to the flow, which indicates whether RTT should be enabled. Which function is correct when using Python?

A)

B)

C)

D)

Solutions: