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The Oracle 1Z0-996-21 exam is intended for professionals who have experience in implementing and managing cloud-based solutions, particularly in the field of customer management. Oracle Utilities Customer Cloud Service 2021 Implementation Essentials certification exam tests their proficiency in various areas, such as configuration and deployment of the Oracle Utilities Customer Cloud Service, creating and managing customer accounts, and troubleshooting common issues.
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Oracle 1Z0-996-21 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Metering, Usage & VEE | - Device and measurement components - Usage processing - Validation, Estimation, and Editing (VEE) |
| Customer Information & Financial Management | - Financial transactions processing - Customer data management |
| Billing & Payments | - Payment processing and adjustments - Rate management - Billing configuration and execution |
| Operational Device Management | - Operational monitoring - Device lifecycle management |
| Fieldwork & Service Order Management | - Service order lifecycle - Field operations and execution |
