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Oracle 1Z0-1036-20 Certification Exam is designed to test the skills and knowledge of professionals who want to become Oracle-certified Implementation Specialists in Oracle CX Social 2020. Oracle CX Social 2020 Certified Implementation Essentials certification exam is intended for professionals who have a deep understanding of the Oracle CX Social platform and its implementation in various business environments. The certificate holders of 1Z0-1036-20 exam will be able to implement and configure Oracle CX Social solutions to meet the specific requirements of their organizations.
Oracle 1Z0-1036-20 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Analytics and Reporting | - Reporting dashboards and metrics - Performance analysis and insights |
| Topic 2: Integration and Extensibility | - APIs and external system connectivity - Integration with Oracle CX suite |
| Topic 3: Oracle CX Social Overview | - Oracle Social Cloud / CX Social architecture and capabilities - Core concepts: engagement, listening, publishing |
| Topic 4: Social Listening and Engagement | - Response management and engagement strategies - Monitoring social channels and streams |
| Topic 5: Content Publishing and Workflow | - Approval workflows and governance - Content creation and scheduling |
| Topic 6: Platform Configuration | - User roles, permissions, and access control - Environment setup and administration |
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